Birdeye Customer Reviews 2025 | Chatbots

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Birdeye

Composite Score

8.3 /10

CX Score

8.7 /10

41 Reviews Write a Review

Claim Software

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details

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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

9 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative

3% Neutral

97% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 81

Multi-channel

Leads Generation

Learning and Adaptability

Scheduled Availability

Personalized Service

Application Programming Interface

Knowledgebase

Workflow Processing

Integration With CRM

Voice or Text Input

Wayfinding

Vendor Capability Ratings

Average 84

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Also Featured in...

SMS Marketing

Score 7.7

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Birdeye Reviews

Bridgette C.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use and has provided us with many leads.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Pops up and people are more likely to message.

What is your favorite aspect of this product?

More leads.

What do you dislike most about this product?

Expensive and can be annoying

What recommendations would you give to someone considering this product?

Highly if trying to get more leads from website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David G.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

I love Birdeye

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Superior customer service

What is your favorite aspect of this product?

NPS and review tracking

What do you dislike most about this product?

N/A; I can't think of anything.

What recommendations would you give to someone considering this product?

Just go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Terry P.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

The Solution for Chats and Communications

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Birdeye Messaging has made artificial engagement, allowing companies to easily converse an chat in case they have needs. Further, the conversations are effectively analyzed, making the inferences required more accurate and working.

What is your favorite aspect of this product?

Birdeye Messaging has the right inquest in matters speedy and successful communications, which allows worldwide rich. More so, Birdeye Messaging has categorized the communications needs, where the most sensitive ones are stored and preserved.

What do you dislike most about this product?

Birdeye Messaging has managed to make the appropriate communication stands, and proper analysis. Therefore, Birdeye Messaging has authenticated the conversations needs.

What recommendations would you give to someone considering this product?

Birdeye Messaging is the proper chat tool, that makes conversations more elaborate. Again, Birdeye Messaging has the appropriate intelligent solution that makes proper analytics.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Birdeye

What is Birdeye?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Birdeye Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Birdeye?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

SMS Marketing

Birdeye Reviews

Bridgette C.

Easy to use and has provided us with many leads.

Likeliness to Recommend

Pros

David G.

I love Birdeye

Likeliness to Recommend

Pros

Terry P.

The Solution for Chats and Communications

Likeliness to Recommend

Pros

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Manychat

Feature Ratings

Multi-channel

Leads Generation

Learning and Adaptability

Scheduled Availability

Personalized Service

Application Programming Interface

Knowledgebase

Workflow Processing

Integration With CRM

Voice or Text Input

Wayfinding

Vendor Capability Ratings

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features