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Bitrix24 Ltd

Bitrix24

Composite Score

8.2 /10

CX Score

8.6 /10

37 Reviews Write a Review

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What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

9% Neutral

91% Positive

Pros

Generous Negotitation
Reliable
Unique Features
Efficient Service

Feature Ratings

Average 85

Task Management

Home Page

File Sharing Collaboration

Workflow & Approvals

Employee Directory

Reporting and Analytics

Instant Messaging

Integrations

News Feed

Document Management

End-User Workflow Customization

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization

Also Featured in...

Knowledge Management

Score 8.3

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

Sujith B.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Low cost and have most of the functionalities

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

It supports CRM integration with number of applications

What is your favorite aspect of this product?

Bit easy to use and manage

What do you dislike most about this product?

Salary roll-out is not proper

What recommendations would you give to someone considering this product?

Go for it and try it out.

Pros

Trustworthy
Unique Features
Fair
Client's Interest First

Cons

Less Productive
Less Effective Service
Under Delivered

Katrina M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use and worth the time!

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

How new and modern the userface is

What is your favorite aspect of this product?

How quick it is to navigate the options

What do you dislike most about this product?

Easier way to contact customer service is needed

What recommendations would you give to someone considering this product?

To try it out; we were not turned off by it at all

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Patrick G.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Powerful intranet solution for any company.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We utilize Bitrix24 within the company for inner communications, worker catalog, archive administration, inner chat device, shared calendar, etc. It's moreover acting as a spine for CRM, it makes a difference capture the correct data and brings insights to it, ready to target the correct and particular clients for our promoting campaigns, Bitrix24 does this brilliantly and has made a difference a parcel.

What is your favorite aspect of this product?

It has numerous capacities and modules that can be enacted or deactivated agreeing to the comfort and needs of the company, it is exceptionally simple to execute and is prepared to utilize, it is exceptionally great as a corporate social network. I truly just like the IP Communication include, this include is excellent and makes a difference to collaborate and communicate superior, this program can be gotten to from anyplace on a cell phone fair by having the mobile app, moreover extend administration conceivable, permits you to form custom areas and a self-hosting alternative is additionally included.

What do you dislike most about this product?

There are a few aspects that aren't polished or clear enough; it lacks an accounting function; I'd like to have an idea management area and a training schedule with enrollment management; and it's not very rapid or robust development, but he does it very effectively.

What recommendations would you give to someone considering this product?

It may be used as your company's intranet as well as a CRM or project management tool, because you have an incredible number of sophisticated services accessible, with the exception of advanced CRM and Tasks or a massive quantity of online storage. The activity stream is one of the best in its class, and the left navigation may be customized to conceal anything you don't require.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Bitrix24

What is Bitrix24?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Bitrix24 Ratings

89 Likeliness to Recommend

94 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Instant Messaging Real-time, text-based communication between two or more people

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Knowledge Management

Bitrix24 Reviews

Sujith B.

Low cost and have most of the functionalities

Likeliness to Recommend

Pros

Cons

Katrina M.

Easy to use and worth the time!

Likeliness to Recommend

Pros

Patrick G.

Powerful intranet solution for any company.

Likeliness to Recommend

Pros

Most Popular Bitrix24 Comparisons

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Workgrid

Feature Ratings

Task Management

Home Page

File Sharing Collaboration

Workflow & Approvals

Employee Directory

Reporting and Analytics

Instant Messaging

Integrations

News Feed

Document Management

End-User Workflow Customization

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization