
What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
1
Since last award
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Configurable Knowledge Repository
Reporting and Analytics
Cataloging
Workflow and Approval Management
Social Features
Intelligent Search
Rich Text Editor
API Integration
AI Capabilities
Multiple File Type Support
Role-Based Access
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
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Bitrix24 Reviews

Andrii L.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Aug 2023
popular crm and social collaboration tool
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It makes efficient integration of CRM software and project management tools: sceduling, time rationing, data collaboration and communication tool. It is focused on sales but give option to add management features on the go even having but not limited with disk space interation and call collaborations. It has good design and is popular for the reasonable price to achieve result in measurable time for project start.
What is your favorite aspect of this product?
It is lightweight mobile application ad easy intergrates any mobile operator to have your distributed sales team on the go. It is moderately priced and has wide options for integrations. It has build in time tracker capabilities. It is widely sreaded in Central and Eastern Europe - you do not need to spend time to educate new sales personnel so means less duration for onboarding period.
What do you dislike most about this product?
Web application is heavy weight and can periodically dump. There is no AI assisted time tracking capabilities to have a screen captions and activity controls. It has wide features besides core - CRM function but missing accounting and financial planing, logistics modules. So, it is not ERP but mostly CRM. You can add functionality to get full reporting cycle only buying 1C software but it localised in Russia so it can be suspended by vendor if only your jurisdiction occured in non friendly lists. It depends for the same reason Data localisation - where are located servers to store your data and it makes sence that data mirrors could be there.
What recommendations would you give to someone considering this product?
Product formally in NorthAm but has large history of relationship with 1C. Sure both are cool but till conflict exists there is always probability to get support of a product suspended. Use for small projects who does not need to refer a large legacy periods of data. Sure good for a large amount of people uses Bitrix: knowledgeble, experienced for this product use - so no need for extra support and tuition of new staff.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Una N.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2023
Great comprehensive business management platform.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It has assisted us in managing teams to ensuring that all tasks are completed, in measuring employee performance, and in having a centralized mechanism for communication and data exchange. It is a robust company management platform that offers a variety of solutions for streamlining operations, improving collaboration, and increasing productivity. Its all-in-one design, project management features, CRM capability, communication tools, and document management capabilities make it an excellent choice for enterprises of all sizes.
What is your favorite aspect of this product?
Great office communication platform where teams may communicate, remark, attach documents, edit, and share with their respective peers. It enables employees to communicate and be assigned projects, making it simple to manage activities and assess each employee's performance by ensuring tasks are completed on time. The platform provides a variety of communication options, including as instant messaging, group chats, video conferencing, and a social intranet, all of which support successful cooperation among team members regardless of their physical location.
What do you dislike most about this product?
It has occasional irritating downtimes, such as when trying to open or edit documents on disk, and it takes a lot of training to learn all of the functions. The learning curve for new users might be challenging, particularly for individuals who are not used to extensive business management solutions.
What recommendations would you give to someone considering this product?
It may be used to process leads, convey information to members, track conversion, and communicate with colleagues. Bitrix24 is used in our teams to measure peer conversion, allowing you to monitor and assess the quality of certain marketing tools. It is also extremely handy to connect with partners on work concerns.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Miriam B.
- Role: Operations
- Industry: Machinery
- Involvement: End User of Application
Submitted Jun 2023
Solution for business and project management.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix24 assists our company in having a clearer workflow and a better grasp of the processes of our sales process; it also assists in creating tasks and communicating with our team. Bitrix24 helps us to track projects and processes; instead of having many platforms or applications for each work, we can consolidate them into just one. The tagging system also allows filters to categorize each project, and the interface is generally dynamic and may be customized in the kanban list.
What is your favorite aspect of this product?
The setup is straightforward and quick to integrate with teams, and there are several choices for efficiently managing HR. It is an intuitive CRM with clear and straightforward functions; it has numerous predefined choices in the projects section that may enable any firm with minimal experience manage its daily operations from any point in the sales funnel. I can establish tasks and track time from creation to completion, as well as categorize which phase the task is in or who is the primary responsibility for it using the interface options.
What do you dislike most about this product?
What I do not like around Bitrix24 is that the integrative are not simple to set up, accessible video conferencing and chat changes by browser and app, emoticons are restricted, and there are no gifs to specific users' considerations during post engagement, it is additionally not recommended to utilize it as a store, in any case, you'll connect supporting pictures and joins for each errand.
What recommendations would you give to someone considering this product?
Overall, I found Bitrix24 to be a dependable and user-friendly platform that assisted me in streamlining my business operations; I would suggest it to anybody seeking a comprehensive business management solution. The features are extensive and well-designed, making it simple for me to manage my team and projects. The CRM capability, which allows you to handle clients, prospects, and sales all in one location, is very amazing. These tools have been really helpful in keeping my team connected and productive when working remotely.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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