
What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
1
Since last award
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Configurable Knowledge Repository
Reporting and Analytics
Cataloging
Workflow and Approval Management
Social Features
Intelligent Search
Rich Text Editor
API Integration
AI Capabilities
Multiple File Type Support
Role-Based Access
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
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Bitrix24 Reviews

Laura J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Bitrix24 as Knowledge Management Software
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It also offers great adaptability and flexibility when it comes to customization. This helps a lot in meeting the demands of our businesses to tailor the tasks, setting up the interface, and user permission. Such an advanced level of scalability is still not common in other knowledge management software which are functioning in outmoded ways.
What is your favorite aspect of this product?
Its real-time collaboration tools and robust management of the documents are also another game-changer aspect of this software. It makes sure that the user works with the updated version efficiently and collectively with permissions, file sharing, and version control. Another plus point is its user-friendly interface which fits according to the needs and allows us to modify it with changing demands.
What do you dislike most about this product?
Its customer services, which should be quicker and based on technical experts are very challenging instead. They are very slow in response and take longer time to communicate in the hour when we need instant solutions. Customer services should be helpful and responsive, particularly during the onboarding process.
What recommendations would you give to someone considering this product?
Its mobile accessibility is also another advantage for you if you are working with a remote team. Fully leverage its mobile app for basic collaboration, sharing of data, and managing tasks on the go. By following these suggestions, you can increase the output of your organization.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Akanksh D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
An ideal tool in managing projects for sprints.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.
What is your favorite aspect of this product?
The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.
What do you dislike most about this product?
No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.
What recommendations would you give to someone considering this product?
I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

AMB. Chidiebere Moses O.
- Role: C-Level
- Industry: Media
- Involvement: End User of Application
Submitted May 2023
All in One Fantastic Solution
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It has more in-depth provisions, including Task management, CRM, Communication and Document management. It does all these things seamlessly. IT IS ONE PLATFORM, ALL BUSINESS SOLUTION PLATFORM.
What is your favorite aspect of this product?
Better CRM system Narrow down to effective sales lead for helping our sales team We can collaborate as a team on the platform, it is impressive. You don't need different bit by bit software to do work any longer, just use one and its all taken care of
What do you dislike most about this product?
Nothing. It is good for the job
What recommendations would you give to someone considering this product?
It is worth you time and effort. Make sure you have great team culture at your workplace so they can enthusiastically collaborate on this platform and make the best use of it.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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