Bitrix24 Ltd

Bitrix24

Composite Score

8.0 /10

CX Score

8.4 /10

30 Reviews Write a Review

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What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Customer Self Service Capabilities

Contact Center Integration

Analytics and Reporting

Agent Collaboration

Customer Service Knowledge Management

Customer Community Management

Multi Channel Support

Agent Scripting

Intelligent Search

Mobile Customer Care

Customer Service Workflow Management

Vendor Capability Ratings

Average 85

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Vendor Support

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Knowledge Management

Score 8.3

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Digital Workplace

Score 8.2

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

ITORO E.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Bitrix24 is a go to workspace software

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

All inclusivity

What is your favorite aspect of this product?

Team management

What do you dislike most about this product?

I can't really say I dislike anything about bitrix24.

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Tom H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Project, CRM and resource management

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.

What is your favorite aspect of this product?

It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.

What do you dislike most about this product?

Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.

What recommendations would you give to someone considering this product?

When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.

Pros

Enables Productivity
Inspires Innovation
Saves Time
Respectful

Christopher C.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Bitrix24 is very helpful for customer service

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is our all-inclusive platform for business automation. Every aspect of our daily lives incorporates it. Leading, negotiating, tasks, projects, scrum, sprint, automation and countless other things are part of it.

What is your favorite aspect of this product?

Everyone from sales and marketing to software developers, front and back office, as well as account and management teams can easily use it. In addition, it has a series of external applications that facilitate the management of our usual tasks and their automation.

What do you dislike most about this product?

The number one problem is bitrix24 customer service. You can communicate with them through chat, but their responses are not very precise.

What recommendations would you give to someone considering this product?

I supervise communication with the client and the company and their progression through the sales funnel.

Pros

Helps Innovate
Reliable
Enables Productivity
Saves Time

Bitrix24

What is Bitrix24?

Company Details

Book a Free Demo Today!

Bitrix24 Ratings

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Collaboration Supports live collaboration between agent and customers, among customers e.g. forums, and service professionals e.g. team-based customer service.

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Customer Community Management Creation and management of branded and focussed user communities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Knowledge Management

Digital Workplace

Bitrix24 Reviews

ITORO E.

Bitrix24 is a go to workspace software

Likeliness to Recommend

Pros

Tom H.

Project, CRM and resource management

Likeliness to Recommend

Pros

Christopher C.

Bitrix24 is very helpful for customer service

Likeliness to Recommend

Pros

Feature Ratings

Customer Self Service Capabilities

Contact Center Integration

Analytics and Reporting

Agent Collaboration

Customer Service Knowledge Management

Customer Community Management

Multi Channel Support

Agent Scripting

Intelligent Search

Mobile Customer Care

Customer Service Workflow Management

Vendor Capability Ratings

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Vendor Support

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration