Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.0 /10
CX Score
8.4 /10
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Bitrix24
8.0 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Customer Self Service Capabilities

88

Contact Center Integration

87

Analytics and Reporting

86

Agent Collaboration

83

Customer Service Knowledge Management

82

Customer Community Management

81

Agent Scripting

81

Intelligent Search

81

Multi Channel Support

81

Mobile Customer Care

80

Customer Service Workflow Management

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

90

Product Strategy and Rate of Improvement

88

Breadth of Features

88

Ease of Implementation

88

Vendor Support

86

Business Value Created

85

Quality of Features

85

Ease of Customization

84

Usability and Intuitiveness

82

Availability and Quality of Training

80

Ease of IT Administration

79

Bitrix24 Reviews

Julia Maria M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Project management tool with many integrated tools

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

When I discovered Bitrix24, I realized that it is an excellent project management platform. I liked it right away because it had all the features I needed for our company at the time. I had all my contacts, leads, customers, clients and employees there.

What is your favorite aspect of this product?

Not only could I keep track of projects, but also separate calendars and conversations within the tool. For me, it's better than Asana, Trello, Slack and Zoom all in one app. We have been very happy with it for a long time, as it gives us everything we need in one place. Save new leads and track progress. You can also check when it makes sense to contact them again.

What do you dislike most about this product?

A very long training period, which is not exactly a lot of fun. Sometimes there are too many interfaces and functions, so orientation costs time and nerves. No possibility to run Bitrix locally on your own server.

What recommendations would you give to someone considering this product?

Each of our projects not only has different timelines, clients and teams, but also different needs. We use Bitrix24 as our main project management solution to keep track of all our productions, maintain communication with the different teams and even have private conversations, social media as publications and a CMS platform for our internal use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nadja K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

"The Best Free Collaboration Platform"

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

there are very few differences perhaps in the price .

What is your favorite aspect of this product?

Bitrix24 is the only free CRM software that includes features like Tasks, Projects, Communications, Funnel, and a slew of other options. This is what I appreciate most. You can accomplish nearly anything with this one platform, and it's free for everyone who uses it. Upgrade your subscription at any moment for access to premium features.

What do you dislike most about this product?

There are so many features in Bitrix24 that it might be difficult to figure out which monthly plan is appropriate for your needs, and this can make it difficult to utilize some of them. So that you know precisely how much you'll have to spend for each function, we should be able to acquire subscriptions for specific features. For free users, there is no help.

What recommendations would you give to someone considering this product?

Bitrix24 is a great CRM to get started with if you've never used one before.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Sergio M.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Bitrix24 allows you to work at your own speed.

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

I think the main differences is that it is easier to configure and manage the program.

What is your favorite aspect of this product?

It contains everything we require to be able to carry out our projects in the manner that we choose, and the independence that it provides us is something we appreciate. Furthermore, it is an excellent fit for our team because it is very adaptable to the way you operate.

What do you dislike most about this product?

It is true that certain integrations do poorly, but it is also true of others that perform poorly as well. We would appreciate it if you could broaden the range of alternatives available to us in this respect. Another bad attribute is the inability to complete complex transactions successfully.

What recommendations would you give to someone considering this product?

Using Bitrix24 is a great way to keep track of projects. It's possible to set up tasks and subtasks as well as observers and participants, and monitor their progress. To help you achieve your deadlines, use this tool This is by far the simplest, fastest, most user-friendly, and most cost-effective tool available.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy