Bloomreach Engagement Logo
Bloomreach Engagement Logo
Bloomreach Inc

Bloomreach Engagement

Composite Score
8.1 /10
CX Score
8.4 /10
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Category
Bloomreach Engagement
8.1 /10

What is Bloomreach Engagement?

Bloomreach Engagement is a real-time platform with intelligent marketing automation. It offers the tools essential for reaching top customers with hyper-personalized experiences, helping businesses to drive engagement, conversion, and loyalty. As a single platform that combines the power of a customer data platform, an email service provider, artificial intelligence, marketing automation, and web personalization, Bloomreach Engagement empowers users to create highly targeted and personalized campaigns that drive revenue.

Company Details

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Awards & Recognition

Bloomreach Engagement won the following awards in the Marketing Automation - B2C category

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Bloomreach Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Engagement?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Email Marketing Automation

93

Marketing Master Data Management

91

Customer Journey Modelling

89

Marketing Analytics

88

SMS Marketing

87

Marketing Asset Management

86

Social Media Marketing Management

85

Marketing Project Management

84

Mobile Marketing Management

81

Vendor Capability Ratings

Average 85

Ease of IT Administration

89

Breadth of Features

87

Availability and Quality of Training

86

Business Value Created

86

Ease of Data Integration

85

Ease of Implementation

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

82

Bloomreach Engagement Reviews

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Unlock customized sales promotions with Bloomreach

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

Bloomreach Engagement is a versatile solution for businesses of all sizes because it seamlessly integrates with existing systems. Its intuitive interface and user-friendly tools allow infrastructure specialists to effortlessly segment customers based on various criteria, including purchase history, browsing behavior, and demographic data.

What is your favorite aspect of this product?

Infrastructure specialists can use this platform to create connections with their customers, fostering loyalty and driving growth. Bloomreach Engagement's segmentation capabilities are a standout strength. By leveraging customer data, specialists can create targeted segments and deliver personalized product offers that resonate with each customer's preferences and interests. Personalization enhances the customer experience and drives higher engagement and conversion rates.

What do you dislike most about this product?

Bloomreach Engagement is a powerful platform. However, it can be challenging when dealing with large data sets or complex integrations with legacy systems. Its advanced features may require specialized training or expertise, potentially increasing onboarding time for some organizations.

What recommendations would you give to someone considering this product?

The delivery of customized experiences has become a critical strategy for companies to differentiate themselves from the competition and drive customer engagement. The innovative platform enables infrastructure specialists to use customer data to deliver personalized product offers, fostering stronger customer relationships and driving revenue. Its ability to segment customers based on purchase history and deliver personalized product offers is unparalleled. An invaluable investment for small businesses and large enterprises alike, Bloomreach Engagement can transform your marketing efforts and drive your business to new heights.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emma B.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Automate social conversions from end-to-end

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

It is important to note that the content of the improved text must be as close as possible to the source text, and the addition of further aspects must be avoided at all costs. Marketers can automate personalized experiences across channels based on past behavior. Social leads can be scored and routed to targeted website experiences, emails, and ads designed to nurture them until purchase. Advanced triggers even allow campaigns to be paused for individuals who start buying to avoid wasted impressions.

What is your favorite aspect of this product?

The drag-and-drop workflow editor makes complex automations achievable for non-technical teams. Pre-built nodes simplify the code, allowing marketers to visualize the consumer journey and simulate scenarios before launching at scale. This reduces the risk compared to point solutions that may require engineering resources. I appreciate Bloomreach's unified reporting system. Its flexible segmentation and strong data modeling capabilities provide deep insights into what drives the most valuable consumers.

What do you dislike most about this product?

To maximize value, it is important to maintain focus on the platform. However, the effort pays off. Bloomreach orchestrates omnichannel campaigns and purchase journeys in a sophisticated yet centralized way.

What recommendations would you give to someone considering this product?

It bridges the gap between awareness and purchase by providing a consistent, automated experience. For more seamless consumer-brand interactions, its insights and customization enable optimal targeting at scale across channels. Testing and optimizing campaigns is seamless when all touchpoints integrate into the same system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Agus T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Customize reports with tailored security alerts

Likeliness to Recommend

8 /10

What differentiates Bloomreach Engagement from other similar products?

Their advanced AI analyzes terabytes of security events, log data, and user profiles collected across our environment, providing individualized reports with tailored security alerts. The unified view cuts through data silos to surface previously hidden trends. I can see which devices, applications, and groups are at the highest risk based on their behaviors. The microtargeted messaging has resulted in fewer phishing clicks and privacy incidents, proving its effectiveness.

What is your favorite aspect of this product?

Using these insights, I segment user populations and deploy tailored communications. C-level executives receive high-level dashboards, while operations teams receive drilled-down forensics. End users receive gentle nudges or explicit advisories based on their level of risk. The content is personalized to optimize reception for each niche audience, including verbiage, fonts, and styles. This nuanced approach has significantly improved the adoption of new controls and security awareness initiatives. Users are receptive to advice that accurately frames their situation and needs.

What do you dislike most about this product?

Bloomreach streamlines security marketing, but pre-built integrations with additional data sources would further enhance personalization.

What recommendations would you give to someone considering this product?

Their contextual insight enables us to guide diverse populations towards secure behaviors effectively. Bloomreach Engagement has been invaluable in allowing customized strategies based on users' security behaviors and interactions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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