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BMC

BMC Helix Discovery

Composite Score

7.6 /10

CX Score

7.8 /10

42 Reviews Write a Review

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What is BMC Helix Discovery?

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Company Details

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Awards & Recognition

BMC Helix Discovery won the following awards in the IT Asset Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

5 Top Rated Capabilities

6 Top Rated Features

2024

Contract Negotiation

2023

5 Top Rated Capabilities

3 Top Rated Features

2023

Contract Negotiation

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

3 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Service Experience

2021

BMC Helix Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Discovery.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Discovery?

6% Negative

4% Neutral

90% Positive

Pros

Efficient Service
Respectful
Acts with Integrity
Trustworthy

Feature Ratings

Average 80

Integrated Discovery

Data Center Analytics

Analytics and Reporting

Software Recognition Library

Software Usage Metering

Advanced License Management

End to End Lifecycle Management

Data Import Export and Aggregation

Decentralized Management

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Average 80

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

BMC Helix Discovery Reviews

Ankit G.

Role: Finance
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Steadfast Leader In ITSM Continues To Shine

Likeliness to Recommend

8 /10

What differentiates BMC Helix Discovery from other similar products?

We loved the way it is designed and easily integrated with other applications. Initially, we experienced many difficulties when using other tools wherein even a simple thing like Approving a request used to take a lot of time and patience. We need to open the application, log in and then check the pending requests for approval. But when we started using BMC remedy, the integration with PeopleSoft and MS Office made it easy to create and approve requests without even a need for us to open the web/application portal.

What is your favorite aspect of this product?

The service and support are overall excellent. Only for some products, it takes too long to have a solution or sometimes even an answer. The products are at some points average (Smart-IT) and some points compelling (Innovation Suite). Digital Workplace is also a solid product but has some weak points, and hopefully, by getting it into the Innovation Suite, it will be that strong, I wish, and I need it. We realized significant cost savings with up to 75% improvement in service and management efficiencies from automating daily employee tasks.

What do you dislike most about this product?

As a developer, you have not-so-good tools to debug like in a classic IDE. There are no breakpoints and no option to start at a specific point in the process. So, on the one hand, this graphical development gets you the power to create very quickly and have good progress. But on the other hand, it will be very frustrating when you are trying new things and have problems that you want to debug or fix. However, we value our continued collaboration with BMC and know they will address these issues. With BMC Helix, we can deliver exciting innovations throughout our company. We know we have one of the best solutions in the industry, which supports

What recommendations would you give to someone considering this product?

Finest tool in the market for IT service management.

Pros

Continually Improving Product
Caring
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Charges for Enhancements
Commodity Features

Shubham J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Good to use

Likeliness to Recommend

7 /10

What differentiates BMC Helix Discovery from other similar products?

Provides detaiils configuration of assets.

What is your favorite aspect of this product?

It has fuctionality of automate asset discovery & mgmt task

What do you dislike most about this product?

Its little complex relatively other tools to use.

What recommendations would you give to someone considering this product?

Should work on UI and arrange more training videos to user.

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

Elena K.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product

Likeliness to Recommend

10 /10

What differentiates BMC Helix Discovery from other similar products?

BMC has more features than competitors

What is your favorite aspect of this product?

Plenty of features, customization

What do you dislike most about this product?

Lack of training and training materials

What recommendations would you give to someone considering this product?

imo this app only works for large companies

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Effective Service

Cons

Wastes Time

BMC Helix Discovery

What is BMC Helix Discovery?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

BMC Helix Discovery Ratings

86 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love BMC Helix Discovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BMC Helix Discovery Reviews

Ankit G.

Steadfast Leader In ITSM Continues To Shine

Likeliness to Recommend

Pros

Cons

Shubham J.

Good to use

Likeliness to Recommend

Pros

Elena K.

Great product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Integrated Discovery

Data Center Analytics

Analytics and Reporting

Software Recognition Library

Software Usage Metering

Advanced License Management

End to End Lifecycle Management

Data Import Export and Aggregation

Decentralized Management

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training