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Bigtincan

Brainshark

Composite Score
7.1 /10
CX Score
7.3 /10
Category
Brainshark
7.1 /10

What is Brainshark?

Brainshark sales readiness software equips businesses with the training, coaching and content authoring capabilities needed to achieve sales mastery and outsell the competition. Prepare your teams today to win more tomorrow. Empower all your client-facing teams with the knowledge, skills and insights they need to perform at the highest level.

Company Details


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Awards & Recognition

Brainshark won the following awards in the Sales Coaching category

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Brainshark Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brainshark.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

9
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brainshark?

0% Negative
11% Neutral
89% Positive

Pros

  • Trustworthy
  • Altruistic
  • Client's Interest First
  • Friendly Negotiation

Feature Ratings

Average 79

Custom Scorecard Templates

84

Video Practice

83

Coaching Notes

82

Dashboards, Analytics and Reporting

81

Gamification

80

Application Integration

78

Coaching Records

78

Collaboration

77

AI Simulation Training

75

Call Ingestion

75

LMS Integration

74

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of IT Administration

80

Quality of Features

79

Ease of Implementation

79

Business Value Created

78

Vendor Support

78

Ease of Customization

76

Breadth of Features

74

Product Strategy and Rate of Improvement

72

Ease of Data Integration

72

Brainshark Reviews

Casey R.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2025

Great for Training and Implementation

Likeliness to Recommend

10 /10

What differentiates Brainshark from other similar products?

Its allows for coaching anywhere and provides assistance with AI so that teams can easily communicate together.

What is your favorite aspect of this product?

I like that AI is integrated with the product. It improves the training experience. It's also very user friendly on both the website and the mobile app. This makes learning and engaging better.

What do you dislike most about this product?

It can be a little higher on cost but you're paying for the great service it provides. I would still pick this over any competitors.

What recommendations would you give to someone considering this product?

If you have a large team and want to have a great training platform for new hires and continuing education this is a great tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shaun H.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Sales Coaching with Brainshark!

Likeliness to Recommend

9 /10

What differentiates Brainshark from other similar products?

Brainshark's video coaching is top-notch. Managers and leaders can record their teams and provide feedback on their video submissions. The feedback loop is why Brainshark stands above other tools.

What is your favorite aspect of this product?

I feel sales reps are more likely to stay engaged when they can see themselves on video, and receive personalized guidance. Brainshark's video feedback loop is my favorite aspect since it helps us accomplish exactly this.

What do you dislike most about this product?

The tool can initially be complex to setup and navigate. You need to be prepared to train your end users, and dedicate the first couple months to ongoing enablement until their self sufficient.

What recommendations would you give to someone considering this product?

Reach out to them to determine if this is the best tool for your organization. There are plenty of similar tools out there. While I think Brainshark is the best, you may find another tool meets your use cases better.

Pros

  • Fair
  • Transparent
  • Security Protects
  • Helps Innovate
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2022

Excellent Solution.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

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