Bigtincan

Brainshark

Composite Score

7.1 /10

CX Score

7.3 /10

18 Reviews Write a Review

Claim Software

What is Brainshark?

Brainshark sales readiness software equips businesses with the training, coaching and content authoring capabilities needed to achieve sales mastery and outsell the competition. Prepare your teams today to win more tomorrow. Empower all your client-facing teams with the knowledge, skills and insights they need to perform at the highest level.

Company Details

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Awards & Recognition

Brainshark won the following awards in the Sales Coaching category

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3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

2 Top Rated Features

2022

Brainshark Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brainshark.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

9
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brainshark?

0% Negative

11% Neutral

89% Positive

Pros

Trustworthy
Altruistic
Client's Interest First
Friendly Negotiation

Feature Ratings

Average 79

Custom Scorecard Templates

Video Practice

Coaching Notes

Dashboards, Analytics and Reporting

Gamification

Application Integration

Coaching Records

Collaboration

AI Simulation Training

Call Ingestion

LMS Integration

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Brainshark Reviews

Casey R.

Role: Operations
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

Great for Training and Implementation

Likeliness to Recommend

10 /10

What differentiates Brainshark from other similar products?

Its allows for coaching anywhere and provides assistance with AI so that teams can easily communicate together.

What is your favorite aspect of this product?

I like that AI is integrated with the product. It improves the training experience. It's also very user friendly on both the website and the mobile app. This makes learning and engaging better.

What do you dislike most about this product?

It can be a little higher on cost but you're paying for the great service it provides. I would still pick this over any competitors.

What recommendations would you give to someone considering this product?

If you have a large team and want to have a great training platform for new hires and continuing education this is a great tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shaun H.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Sales Coaching with Brainshark!

Likeliness to Recommend

9 /10

What differentiates Brainshark from other similar products?

Brainshark's video coaching is top-notch. Managers and leaders can record their teams and provide feedback on their video submissions. The feedback loop is why Brainshark stands above other tools.

What is your favorite aspect of this product?

I feel sales reps are more likely to stay engaged when they can see themselves on video, and receive personalized guidance. Brainshark's video feedback loop is my favorite aspect since it helps us accomplish exactly this.

What do you dislike most about this product?

The tool can initially be complex to setup and navigate. You need to be prepared to train your end users, and dedicate the first couple months to ongoing enablement until their self sufficient.

What recommendations would you give to someone considering this product?

Reach out to them to determine if this is the best tool for your organization. There are plenty of similar tools out there. While I think Brainshark is the best, you may find another tool meets your use cases better.

Pros

Fair
Transparent
Security Protects
Helps Innovate

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2022

Excellent Solution.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Unique Features
Inspires Innovation

Brainshark

What is Brainshark?

Company Details

Need Assistance?

Awards & Recognition

Brainshark Ratings

78 Likeliness to Recommend

9 Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Brainshark?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Brainshark Reviews

Casey R.

Great for Training and Implementation

Likeliness to Recommend

Pros

Shaun H.

Sales Coaching with Brainshark!

Likeliness to Recommend

Pros

Excellent Solution.

Likeliness to Recommend

Pros

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Feature Ratings

Custom Scorecard Templates

Video Practice

Coaching Notes

Dashboards, Analytics and Reporting

Gamification

Application Integration

Coaching Records

Collaboration

AI Simulation Training

Call Ingestion

LMS Integration

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration