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Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
9.0 /10
CX Score
9.2 /10
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In Partnership With SelectHub

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Category
Brevo
9.0 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

93 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Includes Product Enhancements

Feature Ratings

Average 86

Email Delivery

91

Sales Intelligence & Conversion Rates

87

Contact Database

87

Campaign Management

87

Segmentation

87

Basic Reporting and Analytics

86

SPAM Compliance

86

Text Messaging

85

Content Authoring

84

Mobile Optimized

84

Email Templates

84

Vendor Capability Ratings

Average 84

Business Value Created

88

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Implementation

85

Usability and Intuitiveness

85

Breadth of Features

85

Quality of Features

84

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Vendor Support

82

Ease of Customization

81

Brevo Reviews

Aarav-Guță B.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

All-in-One Marketing Solution for Small Businesses

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

The key difference between Brevo and other marketing platforms lies in its comprehensive, all-in-one approach that combines email marketing, SMS campaigns, automation, and CRM functionalities in one tool. Unlike some competitors that focus primarily on email marketing, Brevo offers a broader range of features, such as transactional emails and integrations with multiple platforms. However, other platforms like Mailchimp or HubSpot may offer more robust analytics, a larger selection of templates, or specialized tools tailored to specific marketing needs.

What is your favorite aspect of this product?

Brevo's advantages include its user-friendly interface, cost-effective pricing, and a comprehensive set of tools for email marketing, automation, CRM, and SMS campaigns. It allows businesses to easily manage and personalize communication with customers, track performance, and automate tasks, leading to increased efficiency and better customer engagement. Additionally, its integration capabilities with various platforms make it a versatile solution for growing businesses.

What do you dislike most about this product?

One disadvantage of Brevo is that its advanced features, such as certain automation and reporting tools, are only available in higher-tier plans, which might be a limitation for smaller businesses or startups. Additionally, some users find its email template library somewhat limited compared to competitors, and the learning curve for certain features can be steep for beginners. Support response times can also vary, especially for users on lower-tier plans.

What recommendations would you give to someone considering this product?

Overall, Brevo is a versatile and affordable marketing platform that provides a wide range of tools for email marketing, automation, CRM, and SMS campaigns, making it a solid choice for small to medium-sized businesses. Its all-in-one approach simplifies marketing efforts and customer engagement. However, its limitations in advanced reporting and template selection may require businesses to explore additional tools or upgrade to higher-tier plans for more robust features. Despite this, its ease of use and cost-effectiveness make it a competitive option in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi B.

  • Role: Vendor Management
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2024

Efficient and adaptable.

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo excels with its user friendly interface, robust email automation features, and exceptional scalability for business of all sizes, making it stand out from competitors.

What is your favorite aspect of this product?

The intuitive drag and drop editor simplifies email creation, while the advanced analytics offer deep insights into campaign performanc.

What do you dislike most about this product?

Occasionally delays in customer support responses can be frustrating, especially when immediate assistance is needed.

What recommendations would you give to someone considering this product?

Focus on leveraging brevos automation tools to streamline campaigns, but ensure you explore its features during the trial to fit your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Malone L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Swiss Army Knife of Email Marketing: Brevo

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

SMS marketing integration paired with email campaigns. This dual-channel capability allows for creative customer engagement strategies, like following up an abandoned cart email with a personalized SMS reminder

What is your favorite aspect of this product?

I once created a drip campaign to nurture leads from a webinar. With Brevo, I easily set up personalized email sequences triggered by user behavior, such as link clicks or form submissions, which significantly boosted engagement.

What do you dislike most about this product?

While the drag-and-drop editor is functional, it sometimes feels a bit restrictive, especially when I want more advanced styling options

What recommendations would you give to someone considering this product?

Start small—explore the automation features with simple campaigns before scaling up to more complex workflows. It’ll save you the overwhelm of trying to do too much at once.

Pros

  • Continually Improving Product
  • Transparent
  • Reliable
  • Trustworthy

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