Brevo Customer Reviews 2025 | SoftwareReviews

Brevo

Composite Score

9.0 /10

CX Score

9.2 /10

85 Reviews Write a Review

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What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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2024 Emotional Footprint Champion

Latest Award, 2024

4 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

4 Top Rated Features

2022

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

93 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Trustworthy
Transparent
Includes Product Enhancements

Feature Ratings

Average 86

Email Delivery

Sales Intelligence & Conversion Rates

Contact Database

Campaign Management

Segmentation

Basic Reporting and Analytics

SPAM Compliance

Text Messaging

Content Authoring

Mobile Optimized

Email Templates

Vendor Capability Ratings

Average 84

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Customization

Also Featured in...

Marketing Automation - B2B

Score 8.9

View Brevo in this category (opens in a new tab)

SMS Marketing

Score 8.6

View Brevo in this category (opens in a new tab)

Brevo Reviews

Wendy A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Flexible Communication System.

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Sendingblue texting capability its my favorite.

What is your favorite aspect of this product?

Functionality of the tool features.

What do you dislike most about this product?

Nothing at all to underline, easy flexible software.

What recommendations would you give to someone considering this product?

I can recommend Sendinblue as a perfect solution with great communication capabilities which helps the company on easy communication.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shannon D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Great Sales Intelligence Easy Solution.

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

My best and most functional communication platform.

What is your favorite aspect of this product?

Interface is very simple to understand the features arrangement.

What do you dislike most about this product?

There is nothing to dislike on this software.

What recommendations would you give to someone considering this product?

Great sales and campaign management tool and the email marketing power is also helpful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marie M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Ideal for mass mail

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

The analysis of the campaign performance is easy and you can also create your email automation in a very simple way, the detailed analysis of the data of my campaigns helped me a lot while I was working on the next campaign, also the reports are very clear and They help in the process of making decisions and planning the next movements, it also allows us to create 300 free daily emails, it also gives me practically all the customization options I need to send professional emails and reach my clients, it also has an excellent price of good volume and quality.

What is your favorite aspect of this product?

It is a very easy to use email campaign platform, the email editor is very practical, it provides a low cost solution for anyone who needs to send email marketing materials, the user interface is simple and easy to use. to use, all templates are customizable, easy to configure and their analysis shows excellent information, it has a very nice automation workflow process that has many options similar to big competitors, email and messaging can be personalize and is the best route for communication.

What do you dislike most about this product?

There is nothing I do not like about this tool, I find it very practical and easy to use, it is very modern and is always constantly growing, I do not have any negative comments about this tool.

What recommendations would you give to someone considering this product?

It gives me a simple answer for anyone who wants to send advertising material by email, it is fast and very safe, I recommend that you use this software, it will be very helpful.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Saves Time

Brevo

What is Brevo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

Brevo Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

93 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Brevo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Text Messaging The capability to send messages by SMS in addition to email.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Marketing Automation - B2B

SMS Marketing

Brevo Reviews

Wendy A.

Flexible Communication System.

Likeliness to Recommend

Pros

Shannon D.

Great Sales Intelligence Easy Solution.

Likeliness to Recommend

Pros

Marie M.

Ideal for mass mail

Likeliness to Recommend

Pros

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