Brevo Logo Award Winner Product Badge
Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.7 /10
CX Score
9.2 /10
Brevo
8.7 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Brevo won the following awards in the SMS Marketing category

Filter By

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

3% Negative
0% Neutral
97% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Generous Negotitation
  • Continually Improving Product

Feature Ratings

Average 83

Scheduled Messaging

87

Loyalty Promotions Management

87

Marketing Analytics

86

Social Media Marketing Management

86

Communication Archive

85

Mobile Marketing Management

84

Opt-in

84

Text Messaging

83

Application Integration

83

Mobile Payments

81

Surveys Feedback

80

Vendor Capability Ratings

Average 83

Business Value Created

91

Ease of Implementation

85

Usability and Intuitiveness

84

Breadth of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

80

Vendor Support

77

Brevo Reviews

Joy K.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

One of the best email software for me

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

The rate at which Brevo delivers emails is truly outstanding. Be it transactional emails, order confirmations, or crucial customer notifications, I have confidence in Brevo's ability to consistently ensure they reach the recipients' inboxes. This has notably enhanced customer engagement and satisfaction, as they receive prompt and precise updates from my business that other similar providers cannot deliver

What is your favorite aspect of this product?

I appreciate the flexibility of selecting my pricing tiers depending on the number of emails I dispatch rather than the quantity of contacts in my account. Even though I have over 20,000 emails in my account, it doesn't imply that I conduct an email campaign to all those addresses each month.

What do you dislike most about this product?

Although Brevo is typically easy to navigate, there are some aspects where the user interface could be enhanced. For instance, the menu layout can occasionally be perplexing, requiring some effort to locate specific features. Furthermore, the size of some email templates is substantial, leading to longer loading times. This can be inconvenient when one is attempting to swiftly set up an email campaign.

What recommendations would you give to someone considering this product?

I would highly recommend this tool to anyone looking to use it for email marketing and social media marketing at a good pricing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raef N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

The ideal tool for business

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

We began utilizing it in the corporation because of all the valuable and productive things it can do for us. Considering all the useful features it provides for our department, we implemented this tool. We love how it automates the process of building and maintaining relationships with customers, whether it's through email or social media.

What is your favorite aspect of this product?

The fact that it is a fascinating and appealing tool now helps the staff feel engaged and inspired to incorporate it into the activities. This is mainly due to its easy and light handling, one of its key advantages. Also, you should always provide great pricing plans to make clients want to add it to their company even more.

What do you dislike most about this product?

As it has met my requirements, I have not encountered any problems or issues with this tool thus far; on the contrary, it is effective and productive.

What recommendations would you give to someone considering this product?

I suggest this tool to any company because of the great value it adds to the marketing realm. Brevo is not only multipurpose but also online, simple to use, and requires little time to educate employees to use. Its inexpensive plans and adaptable pricing structure make it a good fit for small enterprises looking to keep client satisfaction high.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Anthony G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Flexible & user friendly email automation service

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

When using Sendinblue, I found it to be a reliable service. The platform's user-friendliness and insightful data have helped me significantly elevate the effectiveness of my email advertising. If you're in the market for an email marketing service, go no further than Sendinblue. We were missing a lot of other things, so we had to transition to a more robust platform. Sendinblue is excellent for email marketing, and the price is right.

What is your favorite aspect of this product?

I've been using Sendinblue for quite some time, and I'm really pleased with it. It's a terrific system for mass email distribution, such as newsletters. The reporting functions are also excellent; with their help, I was able to increase both my open and click-through rates. As a whole, Sendinblue is an excellent choice for an email marketing service.

What do you dislike most about this product?

I don't have any particular complaints with Sendinblue, but I should probably mention that no software is flawless and that some users may have experienced problems. It's possible that some users will find the platform too complicated, or that it won't offer enough of the functions they seek. There's always the chance that some customers won't be able to afford the prices. To determine if Sendinblue is a good fit for your company, you should give it a try and see if it satisfies your specific requirements; the aforementioned problems are not widespread.

What recommendations would you give to someone considering this product?

Sendinblue's best-case scenario is probably in marketing. A rise in the percentage of those who convert. Accumulating more money through various means. Accumulating more and more visitors every day. Keeping current customers and attracting new ones. Sendinblue's marketing tools are comprehensive. Whether you're trying to grow your email list or gauge the interest of your audience, the statistics and information that Sendinblue gives are invaluable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Brevo Comparisons