

In Partnership With SelectHub

What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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In Partnership With SelectHub
Brevo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
92 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Reliable
- Trustworthy
- Efficient Service
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Recommended Best Action
Mobile Marketing Management
Marketing Project Management
Customer Journey Modelling
Opportunity Pipeline Tracking
Marketing Analytics
Social Media Marketing Management
Marketing Asset Management
Conversion Propensity Modeling
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of IT Administration
Breadth of Features
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
Brevo Reviews

Betania M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Take control of your business
Likeliness to Recommend
What differentiates Brevo from other similar products?
Boost your business with an all-in-one marketing and sales solution. It includes everything you need to grow, convert and sell. Communicate and grow with a single platform that offers email, SMS, chat, landing pages, ads and more. Focus on the important things and put the rest on autopilot with marketing automation.
What is your favorite aspect of this product?
Whatever your goal, we'll be there with support and resources available, 24 hours a day. Communicate more directly with customers to receive urgent messages or timely offers. You'll be able to connect immediately with your prospects and customers when they have a question while browsing your site.
What do you dislike most about this product?
The support team is not fully responsive to issues, with the email signup not working on mobile. User can't open a link to a contact from search results in a new tab because it's a JavaScript button, not a link.
What recommendations would you give to someone considering this product?
Save time and increase performance by automating your segmentation and marketing messages. Improve the design, interaction and deliverability of your transactional messages. Create a more focused visitor experience with dedicated pages for each of your campaigns. It's a small team, so always look for ways to simplify our daily work and save time. Obviously, having our contact lists, SMS and email in one platform is a big help.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Daniel Ernesto R.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
We keep in regular contact with our users
Likeliness to Recommend
What differentiates Brevo from other similar products?
Sendinblue is a cloud-based marketing communication software that performs tasks related to the governance of marketing automation, email campaigns, transactional emails and SMS messages. It is crafted to be an all-in-one tool for all digital marketing needs.
What is your favorite aspect of this product?
I use Sendinblue's transactional email service to meet my clients' needs and add a professional touch to my services. Sendinblue is great for small businesses getting started with email marketing. It's easy to set up, the plans are flexible and there is plenty of room to instill your craft within the functionality.
What do you dislike most about this product?
Images and text do not line up, not in all sections, but in 2 sections of the 5 sections. Also, the Read Full Article text on the button does not display acceptably. Again, not a professional stance for us that we are not happy with.
What recommendations would you give to someone considering this product?
The strengths lie within the multiple facets of marketing and pricing. The brilliant approach of paying per text message sent on a monthly plan is excellent. Other platforms wanted a monthly fee that would have cost me much more. They have other services that I would love to try soon, such as Facebook ad campaigns. Delighted to be working with them and hope this record continues. All the best to everyone.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.

Alberto L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Our marketing advertising business with Sendinblue
Likeliness to Recommend
What differentiates Brevo from other similar products?
Its working system is excellent, it provides us with the right tools to send our advertisements in a timely manner, it is a perfect software for any company or society.
What is your favorite aspect of this product?
The marketing is autonomous, with effective tools to send advertising, promotions, shipments, it is also easy to use, with good interface, practical, easy to configure, it facilitates the work in business, their prices are easy to acquire, their prices are reasonable for any business or company.
What do you dislike most about this product?
At the moment of using it when we open it to enter the advertisements and tasks it opens new tabs, it does not allow to like the events, another difficulty is to find a tutorial to understand more about this software, in addition it lacks that they personalize better its interface so that it is more attractive for the user that manages it. We have another problem with our newsletter previews in Outlook. The image and text are misaligned, not in all sections, but in 2 of the 5 sections. Also, the text on the read full text button was not displaying correctly. Again, not a professional look that we are not happy with.
What recommendations would you give to someone considering this product?
Coordinate with its creators a way to improve its interface to make it easier and more complete in its functionality, lower the economic issues to acquire this program or software, but having all these cons it is still one of the best in the market. We use Sendinblue only to notify our followers about new events. We do it once or twice a month to avoid saturation. Sendinblue provided what we needed and we got an excellent response from the newsletter. It is easy to use and provides all the necessary information about the results in a very clear way.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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