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Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.9 /10
CX Score
9.2 /10
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Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Marketing Automation - B2B category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Email Marketing Automation

91

Recommended Best Action

91

Marketing Project Management

86

Marketing Analytics

86

Mobile Marketing Management

85

Customer Journey Modelling

85

Opportunity Pipeline Tracking

84

Social Media Marketing Management

83

Marketing Asset Management

83

Conversion Propensity Modeling

79

Vendor Capability Ratings

Average 84

Business Value Created

91

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of Data Integration

84

Ease of IT Administration

84

Vendor Support

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Quality of Features

82

Product Strategy and Rate of Improvement

82

Brevo Reviews

Alberto L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Our marketing advertising business with Sendinblue

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Its working system is excellent, it provides us with the right tools to send our advertisements in a timely manner, it is a perfect software for any company or society.

What is your favorite aspect of this product?

The marketing is autonomous, with effective tools to send advertising, promotions, shipments, it is also easy to use, with good interface, practical, easy to configure, it facilitates the work in business, their prices are easy to acquire, their prices are reasonable for any business or company.

What do you dislike most about this product?

At the moment of using it when we open it to enter the advertisements and tasks it opens new tabs, it does not allow to like the events, another difficulty is to find a tutorial to understand more about this software, in addition it lacks that they personalize better its interface so that it is more attractive for the user that manages it. We have another problem with our newsletter previews in Outlook. The image and text are misaligned, not in all sections, but in 2 of the 5 sections. Also, the text on the read full text button was not displaying correctly. Again, not a professional look that we are not happy with.

What recommendations would you give to someone considering this product?

Coordinate with its creators a way to improve its interface to make it easier and more complete in its functionality, lower the economic issues to acquire this program or software, but having all these cons it is still one of the best in the market. We use Sendinblue only to notify our followers about new events. We do it once or twice a month to avoid saturation. Sendinblue provided what we needed and we got an excellent response from the newsletter. It is easy to use and provides all the necessary information about the results in a very clear way.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Gregory D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Great software with easy onboarding

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

In this era of data privacy concerns and GDPR, we really wanted to choose a software made in EU and hosted in EU. The fact that Sendinblue is a French company helped set it apart from the other big names on the market.

What is your favorite aspect of this product?

The ease of integration with WPForms together with the free plan allowing us to easily and cheaply test and onboard the product, are two factors that really sold the product for us.

What do you dislike most about this product?

The advanced options such as marketing automation and customer journey mapping look quite daunting due to their inherent complexity.

What recommendations would you give to someone considering this product?

Start with the Free plan and test the features to make sure they fit your needs.

Pros

  • Caring
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

Zoey E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Best All-In-One Tool

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

I was seeking a system that would allow me to call a variety of firms to create prospects without committing excessive time. My strategy was not the traditional mass mailing technique, and Sendindblue's CRM application perfectly handled my business funnel. It's quite simple to install and manage, with excellent and prompt service. Trying to get in touch with and keeping track of firms keen on evaluating ideas is a critical effort. Any "campaign" in that respect must be extremely seamless and well-organized. Sendinblue allows you to quickly adjust multiple variables and modify the system for a variety of purposes.

What is your favorite aspect of this product?

Sendinblue is among the most effective and widely used marketing solutions. Sendinblue appealed to me because of its simple UI and ease of campaign management. Because there is no contact restriction, any number of subscribers can be registered to the address book. We need to pay more for additional contact lists on other sites, but never on Sendinblue. Utilizing Sendinblue to manage subscribers and marketing strategies simplifies everything. Yet, we seldom send marketing messages to our customers, and we configure automation to deliver a monthly report. Sendinblue is a full multifunctional solution for effortlessly speeding up your company.

What do you dislike most about this product?

All in Sendinblue is fantastic, however, the A/B testing feature is unavailable in the Lite plan; we must buy it as an add-on or a more costly plan. Some software alternatives, such as MailerLite, are A/B testing solutions. Just a little additional information about the tool and the initial dialogue box that appears after you attempt to register your first promotion and the program has to validate the campaign rationale to execute all. Switching to the next page rather may be simple if the help procedure was more participatory on the existing campaign website.

What recommendations would you give to someone considering this product?

Sendinblue is the greatest email campaign solution for storing an infinite number of customers. Sendinblue is a good option if you are new to email advertising and have a subscriber list. I suggest it to any businesses and marketing people looking to expand their consumer base.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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