BrightEdge Logo
BrightEdge Logo
BrightEdge Technologies

BrightEdge

Composite Score
7.5 /10
CX Score
7.2 /10
Category
BrightEdge
7.5 /10

What is BrightEdge?

BrightEdge makes SEO and Content Performance Management easy and measurable with AI-powered solutions to help you discover the true search demand of visitors, and create engaging content that will convert prospects into paying customers.

Company Details


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Awards & Recognition

BrightEdge won the following awards in the Search Engine Optimization category

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BrightEdge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BrightEdge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

89 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BrightEdge?

8% Negative
9% Neutral
83% Positive

Pros

  • Respectful
  • Efficient Service
  • Acts with Integrity
  • Caring

Feature Ratings

Average 80

Keyword Research

84

Rank Tracking

84

Competition Analysis

84

Alerts

84

Content Optimization

83

Analytics and Reporting

82

On-Page Tracker/Optimization

77

Auditing

72

Local SEO

70

Backlink Tools

69

Vendor Capability Ratings

Average 79

Vendor Support

87

Availability and Quality of Training

82

Quality of Features

81

Ease of Implementation

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Ease of Data Integration

78

Ease of IT Administration

78

Business Value Created

78

Ease of Customization

74

Usability and Intuitiveness

73

BrightEdge Reviews

Dara W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great fast responding customer support team

Likeliness to Recommend

10 /10

What differentiates BrightEdge from other similar products?

Great fast responding support team

What is your favorite aspect of this product?

Variety of features. Remembering this is an online tool, there are a variety of features to make a decision regarding making SEO changes on a page or keywords from what BrightEdge suggests.

What do you dislike most about this product?

There was a glitch a few weeks ago where Google Business posts that were showing as published on BrightEdge were indeed no published and our team had to scramble to manually post Google posts for clients. The glitch has been fixed.

What recommendations would you give to someone considering this product?

Remember to use all of the features and not just one. For example, when deciding on on site page recommendations, do not just juse Search IQ, but other features such as Quick Answers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark R.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

The capabilities to site audit seem endless

Likeliness to Recommend

10 /10

What differentiates BrightEdge from other similar products?

Detailed scraping of metadata from every single page of a website

What is your favorite aspect of this product?

Even with ridiculously bloated sites it gives me a visual almost instantly

What do you dislike most about this product?

I feel the top tabbing could be handled a little differently

What recommendations would you give to someone considering this product?

Perfect if you need a quick glance at the structure, load times of a site and its architecture

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicolette H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, with tons of features

Likeliness to Recommend

9 /10

What differentiates BrightEdge from other similar products?

Our Customer Representative that gives us insights, and has meetings with us every two weeks is so important. He is basically an extra member of our team.

What is your favorite aspect of this product?

The data cube, our customer rep, and reporting.

What do you dislike most about this product?

Too many features to use that we can't with our short staff.

What recommendations would you give to someone considering this product?

Think about how many people on your marketing team, but remember that the customer service rep is like an extra employee.

Pros

  • Enables Productivity
  • Respectful
  • Client's Interest First
  • Helps Innovate

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