Buffer Logo Award Winner Product Badge
Buffer Logo Award Winner Product Badge
Buffer Inc

Buffer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Buffer
8.9 /10

What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.

Company Details


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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 85

Social Moderation and Workflow Management

88

Social Media Channel Integration Inbound

88

Social Post Archival

87

Social Media Channel Integration Outbound

87

Campaign Execution

86

Dashboards and Visualization

85

Social Response Management

84

Social Asset Management

84

Contextual Analysis

83

Trend Analysis

82

Sentiment Analysis

79

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of Data Integration

87

Quality of Features

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

83

Business Value Created

83

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Breadth of Features

81

Buffer Reviews

Teresa F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

An excellent social media management tool, Buffer

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

To manage and market on social media, Buffer is an excellent tool. Buffer's easy-to-navigate interface is its strongest feature. Unlike other SMM programs where you become lost in a sea of buttons, this one is straightforward and doesn't require a digital compass to traverse. Just click a button, and all of your social media accounts will be linked. You've got everything set up, and you're good to go. A free version of Buffer is available. Indeed, you may be assured that cramming the program will never be an issue. There is a fully functional analytics tool included with the free Buffer plan.

What is your favorite aspect of this product?

When it comes to social media marketing, Buffer provides everything you could possibly need to manage a successful business or campaign. There are almost no bugs, the price is right, and you can connect with your audience on a number of different social media sites, setting us apart from the competition. Scheduling posts in advance simplifies online communication. The option to "buffer this" is a functionality that cannot be found in similar products. You may now copy, schedule, and share any image you come across online with ease. Whenever you come across an intriguing article or picture, you should definitely share it right away.

What do you dislike most about this product?

Several useful features offered by rivals are absent here. I'm referring to functions like Twitter and LinkedIn integration tags. The proper tagging features were still missing the last time I used this program, thus it was necessary to open a new tab to double-check if the login was entered correctly. The fact that Buffer's mid-tier plan is designed for just two users is another thing I don't like. Mid-range pricing, in my perspective, should accommodate three people at the very least.

What recommendations would you give to someone considering this product?

For smaller businesses or companies where communication across departments is widespread, I recommend Buffer. Because it requires little in the way of setup or training and provides adequate basic tracking for measuring impact, it is especially useful for businesses where the degree of social media understanding may not be very strong. I believe there are more sophisticated solutions to employ if you plan on producing a great deal of material across several accounts and want in-depth statistics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eric P.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Compared to its competitors, Buffer is outstanding

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

Buffer is a straightforward app that streamlines the process of sharing information across many platforms. I appreciate how uncomplicated the interface and structure are. With convenience and uniformity, we handle the accounts of a number of clients. In addition to making fresh updates, Buffer also lets you queue old ones for later republishing.

What is your favorite aspect of this product?

By using Buffer's review system, we can examine all of our material before it goes live and guarantee that it consistently portrays us in the best way. The ability to centrally administer all of our company's social media accounts has been an enormous time-saver. It is simple to use and manage the material that is published across several social media platforms. Having everything in one location simplifies account administration.

What do you dislike most about this product?

Problems with Instagram notifications have also been reported. If a new user is added and they have not yet downloaded the Instagram app, they will not be notified of posts until they do so. It takes some negotiation, and generally everyone needs to uninstall the app for this one individual to start getting alerts. Then everyone re-installs the app.

What recommendations would you give to someone considering this product?

You may save a lot of time and effort by managing all of your company's social media accounts from a central location. Just what we were hoping to find in the form of an official approval procedure. If you have a huge team that has to keep up with various social media accounts, Buffer is the way to go. Perhaps you won't need this if you don't intend to publish frequently, if you have a small team of contributors, or if you'd rather stick to a single channel. My own opinion is that Buffer is not the greatest location to concentrate on Instagram as a primary channel.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sebastian P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Polished but being threatened.

Likeliness to Recommend

7 /10

What differentiates Buffer from other similar products?

Buffer has been around for a long time so with that comes brand recognition however it has been slow to adopt many niches features other similar and younger software are doing leaving it very sparse on standing apart.

What is your favorite aspect of this product?

My favorite aspect of buffer would have to be longevity. Even if it's not on the cutting edge, it has been around for a long time and you know if you integrate buffer there's a low chance you will have to switch due to the company going out of business any time soon.

What do you dislike most about this product?

Buffer has been slow to adopt many features such as a wider breadth of support for newer social media platforms as well as a lack of deeper integration with them and existing networks. Buffer feels very "on-the-surface" compared to some of its direct competitors.

What recommendations would you give to someone considering this product?

Buffer is a good choice for anyone and it can likely get what you need done but the SMM space is so saturated right now you would benefit most from really doing a trial with the top players and seeing if the features offered will be able to handle your roadmap.

Pros

  • Saves Time
  • Respectful
  • Altruistic
  • Generous Negotitation

Cons

  • Slower Product Innovation
  • Less Productive
  • Commodity Features

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