
What is C2 ITSM?
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceC2 ITSM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on C2 ITSM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
1
Since last award
99 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love C2 ITSM?
Pros
- Respectful
- Enables Productivity
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Multi Device Capability
Integrated Knowledge Management
Integration With IT Tools
Reporting
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
C2 ITSM Reviews

Ashu G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"Excellent all-in-one solution"
Likeliness to Recommend
What differentiates C2 ITSM from other similar products?
The tool is extremely adaptable and simple to use. The organisation behind it is always listening to our new worries and projects, and there is always a way to make our wacky ideas work.
What is your favorite aspect of this product?
The programme is entirely web-based, with no fat client like its predecessor, and it is integrated with SQL Server, allowing for easy report creation with SSRS. C2 pays attention to their customers. Every month, they introduce new features that improve their product. They concentrate the updates on what is vital to the clients and on what is used in the IT industry.
What do you dislike most about this product?
lack of customisation in the various displays, database complexity to generate our own reports
What recommendations would you give to someone considering this product?
C2 ATOM is an all-in-one solution that encourages best industry practises.
Pros
- Efficient Service
- Fair
- Transparent
- Friendly Negotiation
Please tell us why you think this review should be flagged.

Wells S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2020
Try it and You will never regret!
Likeliness to Recommend
What differentiates C2 ITSM from other similar products?
The service of C2 ATOM differs from other similar because it's a recognised product that is known for production of great value
What is your favorite aspect of this product?
I love the aspect of their customer service representative
What do you dislike most about this product?
I don't dislike nothing but it's kinda expensive
What recommendations would you give to someone considering this product?
A trial first for better service
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Liz B.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jan 2020
Easy implementation process
Likeliness to Recommend
What differentiates C2 ITSM from other similar products?
It is a very easy to use product.
What is your favorite aspect of this product?
The ease of use and implementation process.
What do you dislike most about this product?
There isn’t anything I dislike.
What recommendations would you give to someone considering this product?
Highly recommend evaluating this product.
Pros
- Performance Enhancing
- Effective Service
- Fair
- Over Delivered
Cons
- Commodity Features
- Less Efficient Service
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
