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Catalyst Logo
Catalyst Software

Catalyst

Composite Score
7.2 /10
CX Score
7.0 /10
Category
Catalyst
7.2 /10

What is Catalyst?

Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

Company Details


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Awards & Recognition

Catalyst won the following awards in the Customer Success category

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Catalyst Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Catalyst.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

86 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Catalyst?

21% Negative
13% Neutral
66% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Feature Ratings

Average 81

Account Health Tracking

90

Centralized Note Taking

87

CRM Integration

87

Onboarding Portal

85

Onboarding Workflow Management

79

Customer Scorecards

79

Onboarding Collateral Management

76

Surveys and Polling

74

Reporting and Analytics

70

Vendor Capability Ratings

Average 80

Quality of Features

85

Usability and Intuitiveness

84

Ease of IT Administration

84

Vendor Support

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

78

Ease of Customization

77

Breadth of Features

77

Business Value Created

77

Availability and Quality of Training

76

Ease of Data Integration

70

Catalyst Reviews

Stephney A.

  • Role: Public Sector
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Catalyst is a powerful tool.

Likeliness to Recommend

8 /10

What differentiates Catalyst from other similar products?

The ability to update Account information using the notes templates is a great tool that eliminates the need to return to the account. Then, for easy viewing, all of my duties appear on my dashboard.

What is your favorite aspect of this product?

Creating our customer path with automatic stage advancement triggers and adding recovery plans to accounts are just two examples of how well Catalyst can be customized. Aesthetically pleasing account summaries with health ratings in numbers. Adding our Looker info directly into the user interface will also aid in getting ready for client calls. After only a few months of use, Catalyst is already establishing itself as our sole source of truth.

What do you dislike most about this product?

Utilizing this program has been a complete blast so far. Since I’m still discovering things I like months after implementation, I have nothing to say that I dislike.

What recommendations would you give to someone considering this product?

In Catalyst, I enjoy being able to make segments. I keep track of my book of business using a segment that automatically changes whenever Catalyst is updated. Much more effective than manually updating a file with all the information over and over again!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Cons

  • Charges for Enhancements

Ria S.

  • Role: C-Level
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

The All-in-One Solution for Businesses

Likeliness to Recommend

8 /10

What differentiates Catalyst from other similar products?

Catalyst sets itself apart from other similar products through its focus on ease and scalability. The product offers a comprehensive suite of features and services, including an intuitive user interface, comprehensive collaboration tools, a comprehensive analytics dashboard, and seamless integration with popular business applications. Additionally, Catalyst provides a wide range of scaling options, allowing users to scale their usage and optimize performance as their needs evolve. Finally, Catalyst offers 24/7 support for customers to ensure that any issues that arise are addressed quickly.

What is your favorite aspect of this product?

My favorite aspect of Catalyst is the fact that it is an open source platform that is constantly being developed by its community. It is easy to use and provides a great platform for creating websites, applications, and more. The fact that it is open source also allows for developers to easily collaborate and build upon each other’s work.

What do you dislike most about this product?

I dislike how Catalyst is not very user-friendly and its interface can be confusing at times. I feel it could be improved by providing more intuitive navigation, more user-friendly features, and better documentation. Additionally, more resources and tutorials should be available to help beginners understand how to use the platform more effectively.

What recommendations would you give to someone considering this product?

I would recommend the following: 1. Consider what specific features and capabilities you need from a marketing automation tool. Catalyst has a wide range of features, so make sure you understand which ones you need to get the most out of the tool. 2. Make sure to take the time to understand the different pricing plans available and determine which one is right for your business. 3. Consider the level of customer service you can expect from Catalyst. Their customer service team is highly rated and can help with any questions or issues you may have.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

Allan k.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Capabilities and capacities of Catalyst.

Likeliness to Recommend

10 /10

What differentiates Catalyst from other similar products?

With the help of Catalyst, i love the ability to design and execute your workflows. It is easier to learn and navigate than other similar applications. Catalyst consolidates everything i want to track at one place thus putting me in a position to make actionable, quick data driven decisions. The UI is appealing and customizable and i like the ability to see a quick overview of my book of business.

What is your favorite aspect of this product?

I like the fact that we can link to specific dashboard go overview meetings with managers. Catalyst makes it super easy to view all my accounts at once and it helps me to be more proactive by notifying me of any issues, changes or errors. It is super easy and simple to customize and i can create super amazing layouts, notes and tasks according to my preferred way of organization.

What do you dislike most about this product?

Sometimes the tasks lists are a little hard to navigate in order to clear out or prioritize.

What recommendations would you give to someone considering this product?

Catalyst is a powerful and excellent solution that helps me stay focused and organized. I recommend it to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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