
In Partnership With SelectHub

What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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In Partnership With SelectHub
Certinia Professional Services Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Certinia Professional Services Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auditability
Reporting
Security
Time Management
Resource Management
Project Management
Process Automation
Task Management and Workflow
Expense Detail Tracking
Business Process Analysis (BPA)
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Wasim A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Excellent Product
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The ease of understanding and working with the product and how it is developed. And it provides seamless capabilities for Project management, Resource management, Billin, etc.
What is your favorite aspect of this product?
Project management and Actuals calculation
What do you dislike most about this product?
Sometimes the upgrade breaks some of the existing features.
What recommendations would you give to someone considering this product?
Recommended for someone who wants to implement Professional Services management.
Pros
- Effective Service
- Saves Time
- Transparent
- Continually Improving Product
Please tell us why you think this review should be flagged.
Khalil B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great Product & Partnership
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
natively built on Salesforce Platform
What is your favorite aspect of this product?
Resource Management
What do you dislike most about this product?
Task Tracking feature
What recommendations would you give to someone considering this product?
Definitely recommend PSA for large enterprises. It is the "CRM for delivery"
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.

Arman S.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Overall intuitive platform
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
This is the only product I've used for PSA, so unfortunately I cannot compare it to other similar ones.
What is your favorite aspect of this product?
The mostly intuitiveness when managing resources and projects.
What do you dislike most about this product?
There are multiple ways to perform one action (this is a good thing). However, sometimes one of those ways is able to affect many other entities in the system as intended, while one of the other ways does not affect the other areas as intended. For example, removing a hold on a resource on a Resource Request - if I change the 'Status' field from 'Hold' to 'Ready to Staff,' it does not remove the hold from the resource. The only way to properly unhold the resource is to go to the 'Resources' tab on the RR record, select that resource, and then click the 'Unhold' button.
What recommendations would you give to someone considering this product?
Do lots of research on whether it suits your business needs. There are bugs, but overall, it seems very applicable and intuitive across the board.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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