Certinia Professional Services Cloud Logo
Certinia Professional Services Cloud Logo
Certinia

Certinia Professional Services Cloud

Composite Score
6.9 /10
CX Score
7.0 /10
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In Partnership With SelectHub

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Category
Certinia Professional Services Cloud
6.9 /10

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

Company Details

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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Security Protects
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 78

Auditability

82

Reporting

82

Security

82

Time Management

81

Resource Management

78

Project Management

76

Process Automation

76

Task Management and Workflow

75

Expense Detail Tracking

75

Business Process Analysis (BPA)

75

Billing

74

Vendor Capability Ratings

Average 75

Business Value Created

79

Quality of Features

78

Product Strategy and Rate of Improvement

77

Ease of Customization

77

Availability and Quality of Training

76

Vendor Support

76

Breadth of Features

75

Ease of Data Integration

75

Ease of IT Administration

73

Ease of Implementation

69

Usability and Intuitiveness

67

Certinia Professional Services Cloud Reviews

Wasim A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

The ease of understanding and working with the product and how it is developed. And it provides seamless capabilities for Project management, Resource management, Billin, etc.

What is your favorite aspect of this product?

Project management and Actuals calculation

What do you dislike most about this product?

Sometimes the upgrade breaks some of the existing features.

What recommendations would you give to someone considering this product?

Recommended for someone who wants to implement Professional Services management.

Pros

  • Effective Service
  • Saves Time
  • Transparent
  • Continually Improving Product

Khalil B.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Product & Partnership

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

natively built on Salesforce Platform

What is your favorite aspect of this product?

Resource Management

What do you dislike most about this product?

Task Tracking feature

What recommendations would you give to someone considering this product?

Definitely recommend PSA for large enterprises. It is the "CRM for delivery"

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Arman S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Overall intuitive platform

Likeliness to Recommend

8 /10

What differentiates Certinia Professional Services Cloud from other similar products?

This is the only product I've used for PSA, so unfortunately I cannot compare it to other similar ones.

What is your favorite aspect of this product?

The mostly intuitiveness when managing resources and projects.

What do you dislike most about this product?

There are multiple ways to perform one action (this is a good thing). However, sometimes one of those ways is able to affect many other entities in the system as intended, while one of the other ways does not affect the other areas as intended. For example, removing a hold on a resource on a Resource Request - if I change the 'Status' field from 'Hold' to 'Ready to Staff,' it does not remove the hold from the resource. The only way to properly unhold the resource is to go to the 'Resources' tab on the RR record, select that resource, and then click the 'Unhold' button.

What recommendations would you give to someone considering this product?

Do lots of research on whether it suits your business needs. There are bugs, but overall, it seems very applicable and intuitive across the board.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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