Certinia

Certinia Professional Services Cloud

Composite Score

6.9 /10

CX Score

7.0 /10

42 Reviews Write a Review

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What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

Company Details

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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

4 Top Rated Features

2022

Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Reliable
Security Protects
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 78

Auditability

Reporting

Security

Time Management

Resource Management

Project Management

Process Automation

Task Management and Workflow

Expense Detail Tracking

Business Process Analysis (BPA)

Billing

Vendor Capability Ratings

Average 75

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Certinia Professional Services Cloud Reviews

Austin R.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Good product, very easy for me as the admin to nav

Likeliness to Recommend

8 /10

What differentiates Certinia Professional Services Cloud from other similar products?

I have only dealt with FF and never used a similar product

What is your favorite aspect of this product?

The resource planner and easily creating assignments and resource requests

What do you dislike most about this product?

Sometimes, messing with the project gantt affects the length and hours of the assignment

What recommendations would you give to someone considering this product?

Make sure it fits all of your business needs before purchasing

Pros

Reliable
Trustworthy
Respectful
Fair

Nate Z.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great PSA!

Likeliness to Recommend

9 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Support and Speed of Innovation. Financial Force continues to add new and innovative features to their products that other companies simply can't keep up with.

What is your favorite aspect of this product?

Ease of Reporting and Dashboards. Much easier to pull reports from Force.com over most other applications.

What do you dislike most about this product?

The Gantt chart is relatively new and is missing the capability to manage a program with in it and creating dependencies is a very painful experience.

What recommendations would you give to someone considering this product?

Stick to the Implementation Teams best practices. It may be painful at first, but the can really move your team forward.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Deepthi H.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Fantastic product and support.

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

User-friendliness and tremendous support calls happening weekly where customers can pitch in to get their queries resolved.

What is your favorite aspect of this product?

Reporting and analytics studio

What do you dislike most about this product?

Modification of datasets in Analytics

What recommendations would you give to someone considering this product?

FinancialForce tools ease your day-to-day activities in the consulting business.

Pros

Trustworthy
Efficient Service
Saves Time
Respectful

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Certinia Professional Services Cloud

What is Certinia Professional Services Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

Certinia Professional Services Cloud Ratings

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Certinia Professional Services Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Auditability All changes to contracts are fully audit-trailed to improve controls

Reporting Straightforward data storage with ability to create any reports easily.

Security Permits customers to use their identity provider of choice to manage their sign on

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Project Management Plan all resources needed to execute projects

Process Automation Supports process design with a point-and-click interface that lets user build processes

Task Management and Workflow Supports triggers and events for process automation.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Certinia Professional Services Cloud Reviews

Austin R.

Good product, very easy for me as the admin to nav

Likeliness to Recommend

Pros

Nate Z.

Great PSA!

Likeliness to Recommend

Pros

Deepthi H.

Fantastic product and support.

Likeliness to Recommend

Pros

Most Popular Certinia Professional Services Cloud Comparisons

SAP Professional Services Software

Kantata

BigTime

Wrike

ConnectWise PSA

Avaza

Feature Ratings

Auditability

Reporting

Security

Time Management

Resource Management

Project Management

Process Automation

Task Management and Workflow

Expense Detail Tracking

Business Process Analysis (BPA)

Billing

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness