ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Shyam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive AI Chat Companion.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

chatgpt's natural language processing capabilities far exceed those of any other chatbot i've tried, offering more human-like interactions.

What is your favorite aspect of this product?

conversations with chatgpt that are responsive and insightful have changed the way i interact with ai. it is the best at understanding what is going on and giving appropriate answers.

What do you dislike most about this product?

it can generate repetitive answers in longer dialogues.

What recommendations would you give to someone considering this product?

for anyone looking to enhance their daily tasks with ai assistance, chatgpt is a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel J.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Be wowed beyond expectations

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Customization and user friendly

What is your favorite aspect of this product?

I can train it to think like me.

What do you dislike most about this product?

It can be frustrating when it goes against instructions.

What recommendations would you give to someone considering this product?

Your daily productivity will be highly increased.

Pros

  • Client Friendly Policies
  • Transparent
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Effective Service
  • Wastes Time

Mohammed A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Hectic Tasks Made Simple and Quick!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Being able to remember conversations on the chat and saving it on memory makes ChatGPT a total standout.

What is your favorite aspect of this product?

It being able to be totaly versatile and change itself as per our commands and recommendations. I can make it my very own personal assistant who knows everything that would help me with my industry. In my case ChatGPT being my sales guru.

What do you dislike most about this product?

Forgeting conversations and commands over time, I have to keep repeating my commands several times in order for it to function in the way I want it to.

What recommendations would you give to someone considering this product?

I would personally recommend its users to be more specific and accurate on your commands. The more details you provide, The more helpful it gets.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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