OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Efficient Service

Feature Ratings

Average 82

Content Summarization

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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AI Writing Assistants

Score 9.0

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Ahanna J.

Role: C-Level
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Chat gpt has been extremely helpful

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It has a vast range of features for content creation and development

What is your favorite aspect of this product?

It is fast and helps you come up with more ideas

What do you dislike most about this product?

Sometimes Ai are not very accurate

What recommendations would you give to someone considering this product?

It is the best I have ever used so far for any type of creativity

Pros

Continually Improving Product
Unique Features
Effective Service
Inspires Innovation

Abdullahi O.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

perfect companion for developers

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

FASTER RESPONSE , ABILITY TO PROVIDE DOUBLE RESPONSE

What is your favorite aspect of this product?

code generation and script generation

What do you dislike most about this product?

nothing actually

What recommendations would you give to someone considering this product?

PAY FOR PREMIUM IT WORTH IT

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael U.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Smart, fast, insightful—game-changer!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What sets ChatGPT apart is how natural and intuitive it feels. It’s not just about answering questions—it understands context, adapts to your style, and keeps conversations flowing smoothly. It’s great for everything from brainstorming ideas to drafting emails and breaking down complex topics. The speed and accuracy make it a go-to for productivity, and its ability to integrate with different workflows keeps things seamless. Plus, it keeps improving, making it one of the most reliable AI assistants out there.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is how effortlessly it helps with thinking, writing, and problem-solving. Whether it’s brainstorming ideas, drafting emails, or explaining tricky concepts, it makes everything faster and easier. I love how it adapts to different tones and styles, making communication feel natural. It’s also super convenient—no more getting stuck on wording or overthinking responses. Plus, it keeps learning and improving, which makes it feel like a genuinely useful and evolving tool.

What do you dislike most about this product?

What frustrates me most about ChatGPT is when it forgets context too quickly. If I’m having an ongoing conversation or working on a project, I sometimes have to repeat details, which slows things down. It also has moments where it plays it too safe, giving vague or overly cautious answers instead of being more direct. And while it’s great for brainstorming, sometimes I wish it could integrate better with my tools to streamline actual execution, not just ideation.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, go in with a clear purpose. It’s amazing for brainstorming, writing, and problem-solving, but it works best when you give it context and specific prompts. Don’t be afraid to refine your questions—it learns from how you ask. Also, use it as a tool, not a replacement for thinking. It’s great for speeding up work, but double-check important details. If you integrate it into your workflow properly, it can be a huge productivity boost.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Ahanna J.

Chat gpt has been extremely helpful

Likeliness to Recommend

Pros

Abdullahi O.

perfect companion for developers

Likeliness to Recommend

Pros

Michael U.

Smart, fast, insightful—game-changer!

Likeliness to Recommend

Pros

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Feature Ratings

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