ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Vivek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

ChatGPT: The Bot that revolutionized IT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT was trained on a large bunch of data, around 570GB of datasets so this makes it stand apart from its competitors in accuracy. ChatGPT is accurate in its result due to this point.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its responses are personalized and human-like so it does not feel like users are talking to a bot, which makes it entertaining and engaging.

What do you dislike most about this product?

I dislike its mathematical errors which it does on regular basis, sometimes ChatGPT fails to calculate even simple mathematical operations.

What recommendations would you give to someone considering this product?

ChatGPT provides a lot of features in its free product, so using it thoroughly can help users on getting a clear idea if they really want to proceed with buying the paid subscription.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Akshat A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is an excellent way to get answers for your exquiries, it is super easy to use and handles a large number of requests continuously,, increases customer satisfaction and is available 24 hours, can be used from any time zones, and generates very creative answers for every request. It can handle multiple requests at the same time.

What is your favorite aspect of this product?

I constantly seek tools that can enhance and streamline our operations. Chat GPT helps our small marketing team 10x our efforts. Whether it's providing quick responses to customer queries or brainstorming creative content ideas, ChatGPT's user-friendly design ensures that our team can leverage its capabilities with minimal training or learning curve. ChatGPT's flexibility and compatibility with various platforms and systems make it a breeze to integrate into our marketing ecosystem. We use this on a daily basis for a variety of tasks from copy to video storyboarding to email marketing A/B testing and so much more. It's the one AI tool we can

What do you dislike most about this product?

I dislike about ChatGPT, Sometimes it shows inaccurate answer for given input,also it doesn't work with real time data such as ChatGPT 3.5 only has the data till the year 2022 and the image generator is only available for premium user.

What recommendations would you give to someone considering this product?

ChatGPT helps me with content creation eg essays, emails, social media content, and creative responses for my day-to-day professional conversation. Also, It helps you in writing code scripts by just providing the requirements to them. By using this tool you can increase your productivity in your work life as these powerful AI tools help you do it.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Caring

Nabin P.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Realistic images and codes that always compile

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT produces far better code, texts, and images than any other GPT model in the market

What is your favorite aspect of this product?

It's not costly and supercharges our team to deliver better products in a short time

What do you dislike most about this product?

It's good, maybe if they could open-source the model.

What recommendations would you give to someone considering this product?

It's a new tool that every business and individual must use to compete in coming years

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First

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