ZoomInfo

Chorus by ZoomInfo

Composite Score

7.8 /10

CX Score

8.0 /10

38 Reviews Write a Review

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What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative

5% Neutral

91% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 79

Application Integration

Dashboards, Analytics and Reporting

Custom Scorecard Templates

Coaching Records

Video Practice

AI Simulation Training

Coaching Notes

Gamification

Collaboration

LMS Integration

AI Feedback

Vendor Capability Ratings

Average 78

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.6

View Chorus by ZoomInfo in this category (opens in a new tab)

Chorus by ZoomInfo Reviews

Madison C.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

ZoomInfo for Smarter Business Decisions

Likeliness to Recommend

7 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus doesn’t just write down calls, it helps teams understand and use them better. It finds important parts, shows patterns, and helps sales teams make smart choices.

What is your favorite aspect of this product?

The look of Chorus is really nice and easy to use. Listening to calls or reading transcripts feels fast and simple.

What do you dislike most about this product?

Chorus works great with Salesforce, which is cool. But I wish it could connect better with other CRMs too.

What recommendations would you give to someone considering this product?

If you want to get better at talking to customers, Chorus can really help. It makes sales calls smarter and helps you learn what works.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Amanda P.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Smarter Sales Strategies with ZoomInfo

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is regarded as the cornerstone in the platform of teams that are interested in sales performance. The solution allows the process to be more effective by the call being dissected in detail, which is believed to give the customer a broader spectrum of what he/she is looking for instead.

What is your favorite aspect of this product?

Customers really value the availability of call recordings. It helps them to distribute buildings and minimize any chance of misunderstanding, ensuring a well synchronized operation that in turn results in an effective pathway to meet targets.

What do you dislike most about this product?

The text transcripts can be overwhelming to read. Since the formatting isn’t always great, it feels like reading a big block of text.

What recommendations would you give to someone considering this product?

It’s also great for training new team members. Instead of throwing them straight into sales calls, they can listen to real conversations and learn what works before talking to customers themselves.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Rene D.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

intelligent note taking app.

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

It connects and logs my calls automatically.

What is your favorite aspect of this product?

It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.

What do you dislike most about this product?

Joining meetings and pasting URLs doesn't always work.

What recommendations would you give to someone considering this product?

best for takes detailed notes & summarizes.

Pros

Helps Innovate
Reliable
Effective Service
Inspires Innovation

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Chorus by ZoomInfo Ratings

86 Likeliness to Recommend

92 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus by ZoomInfo Reviews

Madison C.

ZoomInfo for Smarter Business Decisions

Likeliness to Recommend

Pros

Amanda P.

Smarter Sales Strategies with ZoomInfo

Likeliness to Recommend

Pros

Rene D.

intelligent note taking app.

Likeliness to Recommend

Pros

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AI Simulation Training

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LMS Integration

AI Feedback

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