

What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
90 Plan to Renew
5
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Respectful
- Trustworthy
- Transparent
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
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Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
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Chorus by ZoomInfo Reviews
John A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jul 2022
Easy to rollout, easy to use, works as advertised
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I have evaluated 2 other competitors and Chorus' ease of use is much further along than the competition.
What is your favorite aspect of this product?
Ease of deployment + ease of use
What do you dislike most about this product?
Sometimes the chorus bot drops off but it's rare.
What recommendations would you give to someone considering this product?
Do your due diligence but do not leave Chorus off your list of vendors to evaluate!
Pros
- Trustworthy
- Respectful
- Acts with Integrity
- Helps Innovate
Please tell us why you think this review should be flagged.
Micah C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
The best option, for a price
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Full-fledged insights for audio + video, intuitive trigger words, and good reporting / shareability.
What is your favorite aspect of this product?
The snippet feature for quick sharing
What do you dislike most about this product?
It doesn't do a great job of picking up the right video participant in recordings
What recommendations would you give to someone considering this product?
It's a worthwhile investment if you plan on using its full feature set (trigger words, coaching, etc.)
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Nibu T.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Great insights - but involves a lot of grunt work.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It's not very intuitive - the new UI made it worse. One has to figure things out. Even then, there are challenges. Now considering that different stakeholders who use it, you'd expect periodic training, etc.
What is your favorite aspect of this product?
Ability to create and share snippets... and also find out (get notifications) when someone listens to it.
What do you dislike most about this product?
The transcription is off by miles very often. Mobile app is a pain to use. Needs a lot of usability testing and research. When you go to full screen mode for example, you lose the skip ahead function. You have to minimize and then skip - EVERY time.
What recommendations would you give to someone considering this product?
Better customer support. If I face an issue, it's not an easy task to get a satisfactory response
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Cons
- Less Efficient Service
- Less Effective Service
- Less Reliable
Please tell us why you think this review should be flagged.
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