Chorus by ZoomInfo Logo
Chorus by ZoomInfo Logo
ZoomInfo

Chorus by ZoomInfo

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Chorus by ZoomInfo
7.7 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

5
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Altruistic

Feature Ratings

Average 80

Custom Scorecard Templates

84

Dashboards, Analytics and Reporting

83

Application Integration

82

Coaching Records

82

Gamification

80

Coaching Notes

80

AI Simulation Training

76

Video Practice

75

Collaboration

75

LMS Integration

74

Call Ingestion

73

Vendor Capability Ratings

Average 79

Ease of IT Administration

84

Quality of Features

83

Ease of Implementation

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Business Value Created

79

Breadth of Features

79

Ease of Data Integration

78

Ease of Customization

76

Availability and Quality of Training

74

Chorus by ZoomInfo Reviews

John A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to rollout, easy to use, works as advertised

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

I have evaluated 2 other competitors and Chorus' ease of use is much further along than the competition.

What is your favorite aspect of this product?

Ease of deployment + ease of use

What do you dislike most about this product?

Sometimes the chorus bot drops off but it's rare.

What recommendations would you give to someone considering this product?

Do your due diligence but do not leave Chorus off your list of vendors to evaluate!

Pros

  • Trustworthy
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Micah C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best option, for a price

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

Full-fledged insights for audio + video, intuitive trigger words, and good reporting / shareability.

What is your favorite aspect of this product?

The snippet feature for quick sharing

What do you dislike most about this product?

It doesn't do a great job of picking up the right video participant in recordings

What recommendations would you give to someone considering this product?

It's a worthwhile investment if you plan on using its full feature set (trigger words, coaching, etc.)

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Nibu T.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great insights - but involves a lot of grunt work.

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

It's not very intuitive - the new UI made it worse. One has to figure things out. Even then, there are challenges. Now considering that different stakeholders who use it, you'd expect periodic training, etc.

What is your favorite aspect of this product?

Ability to create and share snippets... and also find out (get notifications) when someone listens to it.

What do you dislike most about this product?

The transcription is off by miles very often. Mobile app is a pain to use. Needs a lot of usability testing and research. When you go to full screen mode for example, you lose the skip ahead function. You have to minimize and then skip - EVERY time.

What recommendations would you give to someone considering this product?

Better customer support. If I face an issue, it's not an easy task to get a satisfactory response

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Reliable

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