Chorus by ZoomInfo Logo
Chorus by ZoomInfo Logo
ZoomInfo

Chorus by ZoomInfo

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Chorus by ZoomInfo
7.8 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

Filter By

Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Altruistic

Feature Ratings

Average 78

Application Integration

82

Dashboards, Analytics and Reporting

82

Custom Scorecard Templates

80

Coaching Records

79

Video Practice

79

Coaching Notes

78

Gamification

77

AI Simulation Training

77

Collaboration

75

LMS Integration

73

AI Feedback

73

Vendor Capability Ratings

Average 78

Ease of IT Administration

84

Quality of Features

81

Business Value Created

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Vendor Support

78

Ease of Implementation

78

Ease of Customization

77

Usability and Intuitiveness

76

Breadth of Features

76

Availability and Quality of Training

72

Chorus by ZoomInfo Reviews

Nibu T.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great insights - but involves a lot of grunt work.

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

It's not very intuitive - the new UI made it worse. One has to figure things out. Even then, there are challenges. Now considering that different stakeholders who use it, you'd expect periodic training, etc.

What is your favorite aspect of this product?

Ability to create and share snippets... and also find out (get notifications) when someone listens to it.

What do you dislike most about this product?

The transcription is off by miles very often. Mobile app is a pain to use. Needs a lot of usability testing and research. When you go to full screen mode for example, you lose the skip ahead function. You have to minimize and then skip - EVERY time.

What recommendations would you give to someone considering this product?

Better customer support. If I face an issue, it's not an easy task to get a satisfactory response

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Reliable

Daniel B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Getting better

Likeliness to Recommend

7 /10

What differentiates Chorus by ZoomInfo from other similar products?

They are now part of the ZoomInfo ecosystem which adds a ton of value from a data and context perspective

What is your favorite aspect of this product?

being able to go back to calls and jot notes

What do you dislike most about this product?

transcribes incorrectly, but overall there isn't much i dislike

What recommendations would you give to someone considering this product?

negotiate, there are a lot of options and they aren't super different

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Respectful

Most Popular Chorus by ZoomInfo Comparisons