

What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
92 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Respectful
- Trustworthy
- Transparent
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Integration
Dashboards, Analytics and Reporting
Custom Scorecard Templates
Coaching Records
Video Practice
Coaching Notes
Gamification
AI Simulation Training
Collaboration
LMS Integration
AI Feedback
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
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Chorus by ZoomInfo Reviews
Miriam W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Chorus.ai is very cool.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus.ai works great for recording and archiving meetings, so you can use it for everything from discovery calls to technical scoping calls and beyond. Chorus.ai is not a good fit for businesses or consumers that place a high value on privacy and discretion, although they do have the option to decline call recording before the session begins, which is convenient.
What is your favorite aspect of this product?
For our sales staff, this technology has been a real game-changer. Because we have the conversation or meeting recorded, we can quickly get to the most pertinent sections and get back to work. Higher-level patterns are also visible. Training new employees is facilitated more effectively as well. They record successful deals at the closure so they may evaluate them later and demonstrate routine procedure.
What do you dislike most about this product?
Certain inaccuracies in speaker identification and transcription are to be expected with any transcription tool; even so, I can usually make out who was speaking by listening to the original tape. For the sake of completeness in the analytics, it would be nice if the system could more precisely tag call elements like "engaging questions" and "risks," although this is a small quibble.
What recommendations would you give to someone considering this product?
I think it's a fantastic tool for learning how the body responds to different statements. The ability to view call metrics and identify problem areas was quite helpful. Nevertheless, I encountered issues with the transcribing skills, as words were frequently mixed up and the software failed to accurately recognize my voice.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dedan M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Why Chorus.ai Is Great
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus.ai is amazing in that it offers some great features for both sales coaching and conversation intelligence
What is your favorite aspect of this product?
Chorus.ai is great and does wonders when it comes to increasing sales. The software comes with great sales coaching features It makes conversational intelligence easy
What do you dislike most about this product?
Chorus.ai is not an easy or straightforward to use software
What recommendations would you give to someone considering this product?
I recommend Chorus.ai as it has made it easy to boost ales thanks to the sales couching features and conversation intelligence features.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.

Daniel C.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Always simple solutions with Chorus.ai
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is vital in our company since 3 and a half years ago that we implemented and use their services, offering scalable options thanks to the patent portfolio so broad and reliable that offers helping us to transcribe and analyze our meetings and sales in real time that has allowed us to have a clearer and more targeted approach to the needs of our product and its consumer, in times of pandemic was our ideal ally when recording and analyzing our calls.
What is your favorite aspect of this product?
Depending on the requirement you need it is always a good option, thanks to its tool to record allows you to take notes and listen to conversations, in the area of marketing is an excellent support that allows you to listen directly to customers with more tranquility and analyze their needs, the fragments are of excellent help to share profits and to train, as it generates an excellent option for training calls or share recordings.
What do you dislike most about this product?
It has very slow methods at the time of filtering sometimes you have to leave the call and do it all over again which is a hopeless loss of time for our operators, usually have small problems that do not allow processing parts of the call that are often important or informative content, the system on the mobile device can be a bit cumbersome and makes its use problematic which generates limitations today more than before.
What recommendations would you give to someone considering this product?
It is a very good tool of the moment that promotes analysis as an advantage for the growth and improvement of staff, it also helps you drive improvements in sales based on the needs and discomfort of the customer thanks to a review with more time of the call that was made in real time, as well as in meetings with partners and assigned guidelines to achieve more detailed notes that allow you to better consistency in your work.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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