Chorus by ZoomInfo Logo
Chorus by ZoomInfo Logo
ZoomInfo

Chorus by ZoomInfo

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Chorus by ZoomInfo
7.7 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

5
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Altruistic

Feature Ratings

Average 80

Custom Scorecard Templates

84

Dashboards, Analytics and Reporting

83

Application Integration

82

Coaching Records

82

Gamification

80

Coaching Notes

80

AI Simulation Training

76

Video Practice

75

Collaboration

75

LMS Integration

74

Call Ingestion

73

Vendor Capability Ratings

Average 79

Ease of IT Administration

84

Quality of Features

83

Ease of Implementation

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Business Value Created

79

Breadth of Features

79

Ease of Data Integration

78

Ease of Customization

76

Availability and Quality of Training

74

Chorus by ZoomInfo Reviews

Venkat N.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use. Hassle free experience till now

Likeliness to Recommend

10 /10

What differentiates Chorus by ZoomInfo from other similar products?

Consistency

What is your favorite aspect of this product?

Helps reflect back on calls

What do you dislike most about this product?

Chrorus fails to join meetings sometimes.

What recommendations would you give to someone considering this product?

Postive recommendation

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Risheek K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Seamless and handy!

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

It plays a key role in building stronger relationship and also helps in market intelligence.

What is your favorite aspect of this product?

For my personal use, love the feature of auto recording and minutes of the meeting.

What do you dislike most about this product?

The AI based aspect of this tool has scope for improvement.

What recommendations would you give to someone considering this product?

They should definitely try it - maybe go for an initial pilot run to see it capabilities and then make an informed decision to see how much value it can add to their current system in place.

Pros

  • Caring
  • Helps Innovate
  • Reliable
  • Enables Productivity

Cons

  • Leverages Incumbent Status

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Never let the details slip through the cracks!

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Only evaluated Gong and Chorus and they seem roughly on par.j

What is your favorite aspect of this product?

The confidence it brings in having all calls recorded and not letting details fall through the cracks

What do you dislike most about this product?

The "call being recorded" warning up front is a little much.

What recommendations would you give to someone considering this product?

Make sure leadership is bought in on the coaching element. Chorus is great to have a record of all calls, but I feel like the real power comes from creating a culture of reviewing those calls together and learning from them.

Pros

  • Reliable
  • Altruistic
  • Transparent
  • Friendly Negotiation

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