Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
6% Neutral
86% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Over Delivered

Feature Ratings

Average 84

Notifications

87

Instant Messaging

87

File Sharing Collaboration

83

Search

83

Cross Platform Support

83

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

78

Vendor Capability Ratings

Average 79

Business Value Created

83

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Cisco Jabber Reviews

Austin .

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Cisco jabber is a top communication software.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

It is a good tool and i have been using it in my project for communication with team members. It’ terribly effective and sharing screenshots within the chat was impressive too. It facilitates me to perform higher in my professional life. The entire intergation and deployement of application is good.Cisco jabber may be a good application to use in little as well as in huge enterprises. Simple to use and help to individualise offline status.

What is your favorite aspect of this product?

The main factor I prefer concerning this app is that it helps us to call our colleagues with ease. It’s replaced the physical phone. It’ a good package for calling. Reduced licencing value once the organision uses the Cisco IP phones. Single software tool provides the whole collaboration expertise IM, web conferencing, audio and video conferencing. Cisco Jabber is simple to use and might be terribly useful for communicating between colleagues at intervals identical organization. Has categorization of contacts, so serving to within the grouping per user needs.

What do you dislike most about this product?

While using the application, it get logged off simply because of network issue. App does’nt have desktop sharing session and user can’t share file attachement. Generally the appliance changes the audio settings once new audit equipment is plugged in, that may have an effect on the incoming calls. This issue results in changing the audio settings in mid-call or disconnecting the decision to re-configure the settings.

What recommendations would you give to someone considering this product?

Cisco jabber is extremely necessary tool for team meeting and video conferencing with peoples. I powerfully advocate it to use it for professional as well as personal use tho’ it had been not free that must be kept in mind.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Ahsun J.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Solid but room for improvement

Likeliness to Recommend

6 /10

What differentiates Cisco Jabber from other similar products?

It's very basic and suited for general communication. There is nothing fancy about the application; just gets the job done. Feels reliable and robust.

What is your favorite aspect of this product?

It is super simple to use, the UI is suited for any user (basic, intermediate, advanced). Overall, a very good application for basic chat and video/group calling.

What do you dislike most about this product?

Many glitches with the tool. I often find that the audio/video settings often default or change on their own when i restart the application. I also often have audio issues and have to reconnect several times before it works properly.

What recommendations would you give to someone considering this product?

I would honestly recommend only using this product for general consumption. If you were to go down the route of using a more interactive/modern application, I would go with WebEx as it's constantly evolving.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Efficient Service
  • Effective Service

Cons

  • Inhibits Innovation
  • Commodity Features
  • Charges for Enhancements

Lara H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Very trustworthy software for communication.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It’s nice that this is linked to your laptop and phone if need be. It helps with not having to induce a desktop phone set up at my home office. I’d not need to run lines for a phone at home since I don’t have any in my house as-is. The app mechanically opens for me to use on a daily basis after I log in to my computer, that helps therefore I don’t forget to open my phone. Cisco Jabber is a feature-loaded tool offered by a brand like Cisco. Jabber integrates with Cisco VoIP phones, and users will connect and collaborate using Cisco handphones.

What is your favorite aspect of this product?

The best a part of jabber is that it’s an app that can be opened within the background and it’ll inform you once a message comes through. Rather than an email where you’ve got to open the particular email tab to respond, jabber permits you to respond to a message in whatever system or app you already have open. I prefer the concept behind Jabber the most. It’s helpful to own the simplest way to work from your personal cell phone whereas still protective your contact information. It’ nice having that peace of mind that your phone number cannot be viewed.

What do you dislike most about this product?

Cisco Jabber is a fantastic tool however has some limitations like chat history isn’t stored. It’s powerful to refer to a message that belongs to previous chats. A number of the team members believe that Cisco Jabber consumes a lot of battery. Also, Cisco Jabber support is not up to the mark, which ends up in an outbreak and loss of work efficiency.

What recommendations would you give to someone considering this product?

Cisco Jabber is a wonderful tool and simple to use. Cisco Jabber is a value-for-cash product and helps in easy collaboration with team members, which leads to higher work efficiency and team effectiveness. Cisco jabber will be a superb choice for medium and bigger enterprises searching for collaboration tools.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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