Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
6% Neutral
86% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Over Delivered

Feature Ratings

Average 84

Notifications

87

Instant Messaging

87

File Sharing Collaboration

83

Search

83

Cross Platform Support

83

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

78

Vendor Capability Ratings

Average 79

Business Value Created

83

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Cisco Jabber Reviews

Dezzy L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Jabber is a top-notch collaboration tool.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

There is seamless integration with all the opposite Cisco merchandise such as their fitness app and plenty of others. The video conferencing possibility is what I have been searching for for a long time and Cisco has given me that. Task management and planning are simple.

What is your favorite aspect of this product?

Cisco Jabber is a simple tool for all companies, particularly Small and Medium Enterprises, or for Enterprises, is Cisco Jabber is a a part of their Cisco infrastructure. I take advantage of Jabber every day for my incoming phone calls. Workers may use the desktop and mobile application versions for their day by day activities. You do not need any phones, solely Cisco Jabber, receiver and you’re prepared for calls. Settings give you with Audio/Video, calls, and other settings. The most effective way to use Jabber as a part of your outcoming calls. Conjointly sensible icon on your screen.

What do you dislike most about this product?

The biggest dislike that I actually have seen individuals struggle with is that Cisco doesn’t have a free trial. The premium consulting and integration services are quite costly and plenty of people need to assume before buying this application. The valuation model for giant organizations is even a lot of expensive. The pricing is according to license.

What recommendations would you give to someone considering this product?

For people who have larger businesses and they can afford Cisco Jabber can buy this application however people who simply have started their business ought to choose something cheaper. If you have got set to induce this application then let me tell you it’s the most effective business video and voice communication.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Robert C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Cisco jabber is a user-friendly collaboration tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Jabber is one among the foremost effective meeting solutions. It’s being successfully employed in our departments that actually helps us whenever any of our customers face any downside relating to the delivering batch of merchandise. Cisco Jabber has forever facilitated us in quite several tasks like messaging, video conferencing, and even file sharing. It’s one of the most reliable products that ne’er ends up in an outage. The interface is extremely user friendly that occupies really less area on the screen.

What is your favorite aspect of this product?

Jabber has increased flexibility because even after I am not in the workplace it really doesn’t matter as this provides me collaboration and communication remotely. If the platform is organized properly then this tool may also be integrated with completely different calendaring systems automatically. Jabber has enabled some in no time responses to different customers and that also without any emails. Overall it’s enhanced the meeting quality and enhanced the productivity of our company.

What do you dislike most about this product?

What I don’t like is that I cannot drag or drop a file to any chat window that gets generally annoying. Moreover, the calls that I receive aren’t very synced with the phone because of which the call history continuously has some missing information.

What recommendations would you give to someone considering this product?

I believe that Cisco Jabber is kind of adequate and comfortable for businesses wherever the infrastructure is more capable of supporting the necessities of various Jabber solutions. I conjointly find this product to be reasonable because of its reasonable pricing as compared to different alternatives. Hence, if you’re trying to find a platform that permits you to hold out some very effective communication but that’s also within a price range then you must look no further and positively use this app.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Zarah H.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Business Collaboration Made Easy With Cisco Jabber

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Unlike most of the competition, Cisco Jabber is not only affordable but also comes with both conferencing and collaboration features.

What is your favorite aspect of this product?

It's a cost effective collaboration software It comes conferencing features I like that interaction with Cisco Jabber is easy It's cost effective

What do you dislike most about this product?

Nothing to hate about Cisco Jabber

What recommendations would you give to someone considering this product?

This amazing software will meet most businesses collaboration needs and I recommend it. It will save you money and it's resourceful

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Most Popular Cisco Jabber Comparisons