Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
6% Neutral
86% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Over Delivered

Feature Ratings

Average 84

Notifications

87

Instant Messaging

87

File Sharing Collaboration

83

Search

83

Cross Platform Support

83

Granular Access Management

80

Document Collaboration

78

Integration With Productivity Tools

78

Vendor Capability Ratings

Average 79

Business Value Created

83

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

78

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Cisco Jabber Reviews

Arteon F.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Enterprise-Grade Security Platform.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Offers flexible deployment options, unlike many cloud-only alternatives.

What is your favorite aspect of this product?

Supports end-to-end encryption and meets enterprise security standards.

What do you dislike most about this product?

Requires optimization for performance in virtualized environments.

What recommendations would you give to someone considering this product?

If your company already uses Cisco’s networking and telephony solutions, Jabber is a strong fit.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Stephany W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Unified Communication

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

It has a focus on a broad infrastructure that allows maintaining the security of information. Having Cisco Jabber means knowing that all the data and information we share will always be safe and free of any type of risk thanks to encryption. It is a flexible and widely accessible platform, allowing remote and cloud work, opening up the range of options for working and maintaining communication with the team. It integrates perfectly with other tools, and keeps within one place various really useful functions that simplify the communication process and expand the options and channels to always maintain the flow of information.

What is your favorite aspect of this product?

The ability to offer unified communication in one place is one of the best things about the platform. It provides the possibility of having instant messaging, voice calls, video conferencing, screen sharing, voicemail and presence within a single application, facilitating the integration of various functions and collaboration between teams without the need to use multiple tools to get the team to work together. Each of its functions stands out for its quality, it presents a quality infrastructure, solid interface and intuitive tools, with high-quality customer support that is always attentive to any questions.

What do you dislike most about this product?

The experience using the mobile device makes it difficult to work outside the office, the location of the tools and the intuitiveness of the interface becomes too complicated, it limits remote work and complicates the task of communication. The ability to work in real time is not offered, which would be ideal to have on the platform to be able to make edits or changes and have it viewed by the entire work team. Cost is another of the features that seem to be a problem for acquiring the platform, although it is a highly functional tool to improve the collaborative and communicative system, the costs can go beyond the budget of small companies.

What recommendations would you give to someone considering this product?

The instant messaging function allows for fostering more pleasant internal collaboration, taking advantage of this function would allow for better integration of the different work teams, real-time communication and structuring projects with better presentation quality. It is certainly worth experimenting and testing each of the tool's functions to ensure that the communication system is always comprehensive and correctly implemented. Cisco Jabber has everything you need to maintain a unified and efficient communication system.

Pros

  • Altruistic
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sayeed S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Solid communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Jabber unifies voice, video, and presence into one platform, offering flexible deployment options. It seamlessly integrates with other Cisco products like Webex and Cisco Unified Communications Manager (CUCM).

What is your favorite aspect of this product?

What I like most about Cisco Jabber is how easily it connects with other Cisco tools like Webex and CUCM. This makes communication simpler and everything works smoothly together for a better user experience.

What do you dislike most about this product?

What I dislike about Cisco Jabber is that it seems a bit old-fashioned compared to newer tools. It could use updates like better collaboration features and AI to keep up with more modern platforms.

What recommendations would you give to someone considering this product?

If you're thinking about Cisco Jabber, check how well it works with your other Cisco tools. Make sure it has the features you need and fits with your expectations for communication and teamwork.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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