Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
7.9 /10
CX Score
8.2 /10
Category
Cisco Jabber
7.9 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Notifications

87

Instant Messaging

87

File Sharing Collaboration

83

Cross Platform Support

83

Search

82

Granular Access Management

80

Integration With Productivity Tools

78

Document Collaboration

78

Vendor Capability Ratings

Average 79

Business Value Created

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

77

Ease of Customization

76

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Cisco Jabber Reviews

Sayeed S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Solid communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Jabber unifies voice, video, and presence into one platform, offering flexible deployment options. It seamlessly integrates with other Cisco products like Webex and Cisco Unified Communications Manager (CUCM).

What is your favorite aspect of this product?

What I like most about Cisco Jabber is how easily it connects with other Cisco tools like Webex and CUCM. This makes communication simpler and everything works smoothly together for a better user experience.

What do you dislike most about this product?

What I dislike about Cisco Jabber is that it seems a bit old-fashioned compared to newer tools. It could use updates like better collaboration features and AI to keep up with more modern platforms.

What recommendations would you give to someone considering this product?

If you're thinking about Cisco Jabber, check how well it works with your other Cisco tools. Make sure it has the features you need and fits with your expectations for communication and teamwork.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

saajan k.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Not great as a communication platform.

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

it is a bit outdated for its competition

What is your favorite aspect of this product?

ease of use is there

What do you dislike most about this product?

outdated interface

What recommendations would you give to someone considering this product?

check competitors like salesloft

Pros

  • Continually Improving Product
  • Trustworthy
  • Appreciates Incumbent Status
  • Security Protects

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive

TyRell V.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Made work harder, and was not reliable

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

Cisco allows you to call, and receives calls through a company number. Does not have much different from other products

What is your favorite aspect of this product?

The simplicity of the program, easy to use

What do you dislike most about this product?

The product would repeatedly not load when you first start the computer. It would cause me to lose time at work trying to get it to load. The product is not reliable and company's should just use Skype or Teams to make calls.

What recommendations would you give to someone considering this product?

Explore other options because this product is not reliable and crashes frequently.

Pros

  • Includes Product Enhancements
  • Security Protects

Cons

  • Slower Product Innovation
  • Less Reliable
  • Inhibits Innovation

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