Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
7.9 /10
CX Score
8.2 /10
Category
Cisco Jabber
7.9 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Notifications

87

Instant Messaging

87

File Sharing Collaboration

83

Cross Platform Support

83

Search

82

Granular Access Management

80

Integration With Productivity Tools

78

Document Collaboration

78

Vendor Capability Ratings

Average 79

Business Value Created

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

77

Ease of Customization

76

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Cisco Jabber Reviews

Megan L.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Communication Tool that's Efficient and Easy.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber's features are head and shoulders beyond those of its rivals. It has excellent video conferencing features, a high level of security, and seamless integration with other corporate apps. In addition, it offers a presence feature that lets you immediately check who is online and available to work together. Finally, it is much simpler to use than competing solutions, making it an excellent option for companies of any size.

What is your favorite aspect of this product?

Cisco Jabber is a strong and intuitive chat program. It facilitates easy interaction between employees and clients. Video conferencing, presence features, instant messaging, and connectivity with other business apps are just a few of the many features that make it a good choice for corporate customers. It is also quite safe and trustworthy.

What do you dislike most about this product?

Cisco Jabber's price tag is a major negative. The cost of implementation can be high, especially if numerous licenses are required. The software also has a learning curve, making it look complicated at first.

What recommendations would you give to someone considering this product?

Cisco Jabber is a fantastic recommendation because it is both feature-rich and intuitive. It's a fantastic option for organizations due to its user-friendliness and extensive set of features. You should weigh the price and learning curve to determine if this is the best option for your company.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Riya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Recommended Tool for Internal Communication

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Used this over Skype when conducting confidential internal communication . Keeps chats private.

What is your favorite aspect of this product?

Easy of use and integration with Outlook.

What do you dislike most about this product?

Haven't observed any problems yet .

What recommendations would you give to someone considering this product?

Easy and simple solution for daily office conversations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abdel E.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2023

It was an okay product

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It's good to use when remote

What is your favorite aspect of this product?

It's easy to set up group chats

What do you dislike most about this product?

It's hard to connect sometimes

What recommendations would you give to someone considering this product?

Yeah it's worthwhile as a solution

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

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