Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
7.9 /10
CX Score
8.2 /10
Category
Cisco Jabber
7.9 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 84

Notifications

87

Instant Messaging

87

File Sharing Collaboration

83

Cross Platform Support

83

Search

82

Granular Access Management

80

Integration With Productivity Tools

78

Document Collaboration

78

Vendor Capability Ratings

Average 79

Business Value Created

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Implementation

82

Usability and Intuitiveness

80

Vendor Support

79

Breadth of Features

78

Quality of Features

77

Ease of Customization

76

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

74

Cisco Jabber Reviews

Amari A.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great way to communicate!

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Not only can it be used for instant messaging, but you can also use it for the landline phone to make calls.

What is your favorite aspect of this product?

The many features it offers,

What do you dislike most about this product?

The look of the instany messaging.

What recommendations would you give to someone considering this product?

Utilize all this product has to offer.

Pros

  • Client Friendly Policies
  • Fair
  • Client's Interest First
  • Helps Innovate

Colton C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Fast and Easy. Simple to use.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Simplicity matters when communication is the most important thing to move forward. This product is very easy to use and new users find it easy to figure out as well.

What is your favorite aspect of this product?

The user interface is great in the sense that it's very easy to understand and get the hang of.

What do you dislike most about this product?

I wish there were more features that would allow me to control big groups. Not really a dislike it's just something if I had to choose. The product is great!

What recommendations would you give to someone considering this product?

Go with this product if you only need a simple messenger that will work every time. Very rarely is there an issue with it.

Pros

  • Reliable
  • Effective Service
  • Fair
  • Friendly Negotiation

Zach S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great for instant messaging

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It integrates with a variety of communication and collaboration tools, such as messaging, voice and video calling, and screen sharing. This integration makes it easy for us to communicate and collaborate effectively in real-time.

What is your favorite aspect of this product?

Having access to messaging, voice and video calling, and screen sharing within the same platform, eliminating the need to switch between different tools and improving productivity. Also all the security features that come along with it make it a better choice.

What do you dislike most about this product?

One dislike is the cost, as it can be more expensive compared to other similar products. Also some users have told me that the interface is less intuitive and user-friendly, requiring a learning curve to fully utilize all the features

What recommendations would you give to someone considering this product?

Its integration and security features make it a top choice for organizations seeking a comprehensive unified communications solution. However, the cost of the platform should also be taken into consideration.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation

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