

What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Transparent
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications
Instant Messaging
File Sharing Collaboration
Cross Platform Support
Search
Granular Access Management
Integration With Productivity Tools
Document Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Cisco Jabber Reviews

Amari A.
- Role: Student Academic
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2023
Great way to communicate!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Not only can it be used for instant messaging, but you can also use it for the landline phone to make calls.
What is your favorite aspect of this product?
The many features it offers,
What do you dislike most about this product?
The look of the instany messaging.
What recommendations would you give to someone considering this product?
Utilize all this product has to offer.
Pros
- Client Friendly Policies
- Fair
- Client's Interest First
- Helps Innovate
Please tell us why you think this review should be flagged.
Colton C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Fast and Easy. Simple to use.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Simplicity matters when communication is the most important thing to move forward. This product is very easy to use and new users find it easy to figure out as well.
What is your favorite aspect of this product?
The user interface is great in the sense that it's very easy to understand and get the hang of.
What do you dislike most about this product?
I wish there were more features that would allow me to control big groups. Not really a dislike it's just something if I had to choose. The product is great!
What recommendations would you give to someone considering this product?
Go with this product if you only need a simple messenger that will work every time. Very rarely is there an issue with it.
Pros
- Reliable
- Effective Service
- Fair
- Friendly Negotiation
Please tell us why you think this review should be flagged.
Zach S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Great for instant messaging
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It integrates with a variety of communication and collaboration tools, such as messaging, voice and video calling, and screen sharing. This integration makes it easy for us to communicate and collaborate effectively in real-time.
What is your favorite aspect of this product?
Having access to messaging, voice and video calling, and screen sharing within the same platform, eliminating the need to switch between different tools and improving productivity. Also all the security features that come along with it make it a better choice.
What do you dislike most about this product?
One dislike is the cost, as it can be more expensive compared to other similar products. Also some users have told me that the interface is less intuitive and user-friendly, requiring a learning curve to fully utilize all the features
What recommendations would you give to someone considering this product?
Its integration and security features make it a top choice for organizations seeking a comprehensive unified communications solution. However, the cost of the platform should also be taken into consideration.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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