Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 83

Video Conferencing

87

Audio Conferencing VoIP

86

Instant Messaging

86

Audio Controls

85

File Transfer

85

Facilitator Functions

84

Virtual Whiteboard

83

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Availability and Quality of Training

77

Ease of Customization

76

Cisco Jabber Reviews

peace A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great features.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Document and file sharing is enabled. Hybrid application as it is available on web and on-premises installation. High quality videos when video calling.

What is your favorite aspect of this product?

Collaboration through messaging and calling between users. Screen sharing is highly enabled. Instant messaging between users.

What do you dislike most about this product?

Lack of free trial version for training and learning. Cisco requires additional skills for configuration.

What recommendations would you give to someone considering this product?

Cisco jabber is a great tool for collaboration between users located between different locations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Alejo J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Cisco Jabber for your comm without a cell phone

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is our communication hub in the organization, its multiple benefits to strengthen communication and collaboration, for team members, there was a steady increase in team productivity, we currently have it deployed as a softphone for remote workers. including helpdesk inquiries, financial assistance and registration information.

What is your favorite aspect of this product?

It is a very complete application in every sense of communication, gives you the ability to have your extension on your computer, mobile or Tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even videoconferencing rooms gives the opportunity to work remotely (Depending on the position), Allows daily operations to continue without having to be at the desk.

What do you dislike most about this product?

Being such a simple API they do not take into account its platform design which can be improved, it also does not allow you to call meetings and it cannot be synchronized with the desktop version so you lose all your chats if you go somewhere else. It should enable an option to invite people outside the organization to a videoconference and no less important to register numbers, security reasons a caller ID.

What recommendations would you give to someone considering this product?

We rely on Jabber where it shows us that for teams where individuals multitask it achieves a quick resolution, as no groups are needed to resolve these types of issues. It also provides a unique tool that replaces the need for a mobile or office phone. It is best suited for screen sharing. regardless of geographic location, it is a great advantage for those who value such uniformity/simplicity.

Pros

  • Continually Improving Product
  • Unique Features
  • Saves Time
  • Respectful

Amol W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use,awesome product,fantastic results.

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber Collaborate anywhere, on any device Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence.

What is your favorite aspect of this product?

Find the right people, see whether and how they’re available, and collaborate more effectively.

What do you dislike most about this product?

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

What recommendations would you give to someone considering this product?

Go for it as its user friendly and a quality product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing