

What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Instant Messaging
Audio Controls
File Transfer
Facilitator Functions
Virtual Whiteboard
Audio Conferencing Call in Bridge
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Also Featured in...
Cisco Jabber Reviews
peace A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Great features.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Document and file sharing is enabled. Hybrid application as it is available on web and on-premises installation. High quality videos when video calling.
What is your favorite aspect of this product?
Collaboration through messaging and calling between users. Screen sharing is highly enabled. Instant messaging between users.
What do you dislike most about this product?
Lack of free trial version for training and learning. Cisco requires additional skills for configuration.
What recommendations would you give to someone considering this product?
Cisco jabber is a great tool for collaboration between users located between different locations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.

Alejo J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Oct 2022
Cisco Jabber for your comm without a cell phone
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is our communication hub in the organization, its multiple benefits to strengthen communication and collaboration, for team members, there was a steady increase in team productivity, we currently have it deployed as a softphone for remote workers. including helpdesk inquiries, financial assistance and registration information.
What is your favorite aspect of this product?
It is a very complete application in every sense of communication, gives you the ability to have your extension on your computer, mobile or Tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even videoconferencing rooms gives the opportunity to work remotely (Depending on the position), Allows daily operations to continue without having to be at the desk.
What do you dislike most about this product?
Being such a simple API they do not take into account its platform design which can be improved, it also does not allow you to call meetings and it cannot be synchronized with the desktop version so you lose all your chats if you go somewhere else. It should enable an option to invite people outside the organization to a videoconference and no less important to register numbers, security reasons a caller ID.
What recommendations would you give to someone considering this product?
We rely on Jabber where it shows us that for teams where individuals multitask it achieves a quick resolution, as no groups are needed to resolve these types of issues. It also provides a unique tool that replaces the need for a mobile or office phone. It is best suited for screen sharing. regardless of geographic location, it is a great advantage for those who value such uniformity/simplicity.
Pros
- Continually Improving Product
- Unique Features
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.

Amol W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Easy to use,awesome product,fantastic results.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber Collaborate anywhere, on any device Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence.
What is your favorite aspect of this product?
Find the right people, see whether and how they’re available, and collaborate more effectively.
What do you dislike most about this product?
There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.
What recommendations would you give to someone considering this product?
Go for it as its user friendly and a quality product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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