Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

74 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Fair
Client's Interest First

Feature Ratings

Average 83

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Audio Conferencing Call in Bridge

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 7.9

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

Justin R.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Availability on browser and mobile applications. Great for collaboration between users. Fantastic in placing and receiving calls.

What is your favorite aspect of this product?

Easy for users to use and configure. Enables text messaging between users. File sharing is a great aspect.

What do you dislike most about this product?

Improvement in the user interface and experience. More AI machine learning tools. Lack of the video calling feature.

What recommendations would you give to someone considering this product?

You need this tool for collaboration of projects between offices located in different locations.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Lakshita U.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Videoconference app - Jabber !

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is mainly used for video conference as it is best in current market I feel. It provides good audio and video quality which helps in achieving great communication. It also allows users to collaborate by using its most reliable features. It can be used on both desktop and mobile application hence again it is very easily accessible.

What is your favorite aspect of this product?

There are lot of features I love to use on cisco jabber, one of them is videoconference as it not only connects people but also helps to collaborate and work together as if we are working side to side even, we are working remotely. It allows seamless integration with other cisco products. It also helps in managing your tasks and scheduling calls are also simple. Features like instant messaging, screen sharing, recording and many more helps in achieving good productivity and saves lot of efforts.

What do you dislike most about this product?

A feature where it saves all the conversation and don't allow to do it. Otherwise, it is the best application for collaboration.

What recommendations would you give to someone considering this product?

Cisco Jabber is best used for video conference meetings with no hindrances. Provide great benefits and features with quality support. I would definitely recommend everyone to use Jabber for collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Boreru K.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

An Amazing Conferencing Solution

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is not only good in web conferencing but also comes with amazing collaboration features.

What is your favorite aspect of this product?

I like the web conferencing features Supports many participants during a conference call It makes collaboration seamless.

What do you dislike most about this product?

Cisco Jabber is flawless.

What recommendations would you give to someone considering this product?

Cisco Jabber is affordable and offers great web conferencing features.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Cisco Jabber

What is Cisco Jabber?

Company Details

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Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

Justin R.

Fantastic communication tool.

Likeliness to Recommend

Pros

Lakshita U.

Videoconference app - Jabber !

Likeliness to Recommend

Pros

Boreru K.

An Amazing Conferencing Solution

Likeliness to Recommend

Pros

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Audio Conferencing Call in Bridge

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization