Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

74 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Fair
Client's Interest First

Feature Ratings

Average 83

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Audio Conferencing Call in Bridge

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 7.9

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

Oluwanbe O.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great application

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Integrates easily with Cisco Unified Communication Manager

What is your favorite aspect of this product?

East integration with CUCM and easy setup on laptops/phones

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Great customer service application

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manav G.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Best Communication software

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

easy to use and reliable.

What is your favorite aspect of this product?

My favorite aspect of the software is Screen Sharing and controlling participant screen.

What do you dislike most about this product?

Sometime Screenshot are not sent to the participant.

What recommendations would you give to someone considering this product?

this is best communication product to grow your organization.

Pros

Unique Features
Efficient Service
Respectful
Appreciates Incumbent Status

Mahesh H.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Good app for chat and conference

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Seamless integration with all other Cisco products like their cloud platform apps and many more. The video conferencing option is something I have been looking for for a long time and Cisco gave it to me.

What is your favorite aspect of this product?

It is an easy to use instant messaging platform that allows you to have private or group chats. It has a unified interface that integrates email and calendar. It allows you to manage all your meetings and sessions in WebEx and other conferencing tools. It also offers an application for iOS and Android that we can download on our mobile and other mobile devices to make internal calls by voice.

What do you dislike most about this product?

I really can't find fault with this tool, honestly you don't need more to get good and fast communication, it has many options if you want to share information, share screen figure, among others.

What recommendations would you give to someone considering this product?

It is one of the best collaboration platform I have come across and it serve all the business needs.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cisco Jabber

What is Cisco Jabber?

Company Details

Need Assistance?

Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

Oluwanbe O.

Great application

Likeliness to Recommend

Pros

Manav G.

Best Communication software

Likeliness to Recommend

Pros

Mahesh H.

Good app for chat and conference

Likeliness to Recommend

Pros

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Audio Conferencing Call in Bridge

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization