Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

74 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Fair
Client's Interest First

Feature Ratings

Average 83

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Audio Conferencing Call in Bridge

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 7.9

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

Adam Z.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Great basic functionalities (chat & 1-on-1 calls)

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Comparably lightweight, the architecture model is closer to the already well-known telephone system - and it's cross-compatible too.

What is your favorite aspect of this product?

The Private Meeting Room function, which opens a virtual room if a number is called, where others may join for a conference call.

What do you dislike most about this product?

The audio and video compression is noticeably lossy, no advanced collaboration functions.

What recommendations would you give to someone considering this product?

Consider whether the basic functionality (chatting and conferencing over text, voice and video) is enough or are the more advanced features really needed.

Pros

Reliable
Performance Enhancing
Helps Innovate
Enables Productivity

Roshni R.

Role: Consultant
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Cisco Jabber simplifies communication.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber's user interface is straightforward, but it's packed with enough features to meet most users' demands. It is possible to communicate with others in a private or group chat. It can also be integrated with your desk phone so that you can answer calls and dial out from your computer when necessary. It's easy to use, small, and doesn't take up much screen space.

What is your favorite aspect of this product?

Cisco Jabber chats provide a safe and secure platform for communication. It is easy to use and comprehend. The most effective method to forward calls from jabber or personal numbers is to use call forwarding software. Cisco Call Manager and other Cisco products use it. Using Cisco Call Manager as an IP PBX eliminates the need for another IM software. It is compatible with Outlook. There's an option to save previous chats and to change the theme. User-created directories are also possible in a network environment.

What do you dislike most about this product?

Some integrations, such as those with active directories, can be time-consuming. It can become stuck if another IM in your company network is not updated regularly. There should be more themes available. Video conferencing between Jabbers and other vendors' products necessitates expensive middleware and intricate. A template base and numerous XML scripts are required to integrate with AD fully.

What recommendations would you give to someone considering this product?

It took us a few years to use Jabber internally because we had Cisco products in the workplace. Cisco Jabber is a must-have for team meetings and video conferencing with others. Even though it isn't free, I strongly recommend it for professional and personal use. That's something to remember.

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

Fernando d.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Need some improvements like file share

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

The integration with Cisco Call Manager and can be used to Cisco Call Center Finesse.

What is your favorite aspect of this product?

The audio quality.

What do you dislike most about this product?

Some times the software does not respond.

What recommendations would you give to someone considering this product?

Implement the file sharing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features

Cisco Jabber

What is Cisco Jabber?

Company Details

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Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

Adam Z.

Great basic functionalities (chat & 1-on-1 calls)

Likeliness to Recommend

Pros

Roshni R.

Cisco Jabber simplifies communication.

Likeliness to Recommend

Pros

Fernando d.

Need some improvements like file share

Likeliness to Recommend

Pros

Cons

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Audio Conferencing Call in Bridge

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization