Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 83

Video Conferencing

87

Audio Conferencing VoIP

86

Instant Messaging

86

Audio Controls

85

File Transfer

85

Facilitator Functions

84

Virtual Whiteboard

83

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Availability and Quality of Training

77

Ease of Customization

76

Cisco Jabber Reviews

Stephany W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Unified Communication

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

It has a focus on a broad infrastructure that allows maintaining the security of information. Having Cisco Jabber means knowing that all the data and information we share will always be safe and free of any type of risk thanks to encryption. It is a flexible and widely accessible platform, allowing remote and cloud work, opening up the range of options for working and maintaining communication with the team. It integrates perfectly with other tools, and keeps within one place various really useful functions that simplify the communication process and expand the options and channels to always maintain the flow of information.

What is your favorite aspect of this product?

The ability to offer unified communication in one place is one of the best things about the platform. It provides the possibility of having instant messaging, voice calls, video conferencing, screen sharing, voicemail and presence within a single application, facilitating the integration of various functions and collaboration between teams without the need to use multiple tools to get the team to work together. Each of its functions stands out for its quality, it presents a quality infrastructure, solid interface and intuitive tools, with high-quality customer support that is always attentive to any questions.

What do you dislike most about this product?

The experience using the mobile device makes it difficult to work outside the office, the location of the tools and the intuitiveness of the interface becomes too complicated, it limits remote work and complicates the task of communication. The ability to work in real time is not offered, which would be ideal to have on the platform to be able to make edits or changes and have it viewed by the entire work team. Cost is another of the features that seem to be a problem for acquiring the platform, although it is a highly functional tool to improve the collaborative and communicative system, the costs can go beyond the budget of small companies.

What recommendations would you give to someone considering this product?

The instant messaging function allows for fostering more pleasant internal collaboration, taking advantage of this function would allow for better integration of the different work teams, real-time communication and structuring projects with better presentation quality. It is certainly worth experimenting and testing each of the tool's functions to ensure that the communication system is always comprehensive and correctly implemented. Cisco Jabber has everything you need to maintain a unified and efficient communication system.

Pros

  • Altruistic
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

saajan k.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Not great as a communication platform.

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

it is a bit outdated for its competition

What is your favorite aspect of this product?

ease of use is there

What do you dislike most about this product?

outdated interface

What recommendations would you give to someone considering this product?

check competitors like salesloft

Pros

  • Continually Improving Product
  • Trustworthy
  • Appreciates Incumbent Status
  • Security Protects

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive

Michael J.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Good collaboration and communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from the competition in three important ways: first, it integrates with other Cisco products like Webex. Second, it unifies IM, phone, and video conferencing. Third, it is designed for business situations and has superior security measures.

What is your favorite aspect of this product?

Cisco Jabber's capacity to consolidate several communication features—including IM, phone calls, and video conferencing—into a single interface is its greatest strength, in my opinion, as it allows for more effective teamwork.

What do you dislike most about this product?

My main gripe with Cisco Jabber is that it has an overly convoluted UI and doesn't have all the bells and whistles that other communication platforms have, such an easy way to share your screen.

What recommendations would you give to someone considering this product?

I think Cisco Jabber is great since it works well with other Cisco products and makes teamwork in businesses much easier. The fact that it can streamline many forms of communication also makes administration easier and boosts team output.

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Saves Time