

What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Instant Messaging
Audio Controls
File Transfer
Facilitator Functions
Virtual Whiteboard
Audio Conferencing Call in Bridge
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews

Stephany W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Unified Communication
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It has a focus on a broad infrastructure that allows maintaining the security of information. Having Cisco Jabber means knowing that all the data and information we share will always be safe and free of any type of risk thanks to encryption. It is a flexible and widely accessible platform, allowing remote and cloud work, opening up the range of options for working and maintaining communication with the team. It integrates perfectly with other tools, and keeps within one place various really useful functions that simplify the communication process and expand the options and channels to always maintain the flow of information.
What is your favorite aspect of this product?
The ability to offer unified communication in one place is one of the best things about the platform. It provides the possibility of having instant messaging, voice calls, video conferencing, screen sharing, voicemail and presence within a single application, facilitating the integration of various functions and collaboration between teams without the need to use multiple tools to get the team to work together. Each of its functions stands out for its quality, it presents a quality infrastructure, solid interface and intuitive tools, with high-quality customer support that is always attentive to any questions.
What do you dislike most about this product?
The experience using the mobile device makes it difficult to work outside the office, the location of the tools and the intuitiveness of the interface becomes too complicated, it limits remote work and complicates the task of communication. The ability to work in real time is not offered, which would be ideal to have on the platform to be able to make edits or changes and have it viewed by the entire work team. Cost is another of the features that seem to be a problem for acquiring the platform, although it is a highly functional tool to improve the collaborative and communicative system, the costs can go beyond the budget of small companies.
What recommendations would you give to someone considering this product?
The instant messaging function allows for fostering more pleasant internal collaboration, taking advantage of this function would allow for better integration of the different work teams, real-time communication and structuring projects with better presentation quality. It is certainly worth experimenting and testing each of the tool's functions to ensure that the communication system is always comprehensive and correctly implemented. Cisco Jabber has everything you need to maintain a unified and efficient communication system.
Pros
- Altruistic
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
saajan k.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Not great as a communication platform.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
it is a bit outdated for its competition
What is your favorite aspect of this product?
ease of use is there
What do you dislike most about this product?
outdated interface
What recommendations would you give to someone considering this product?
check competitors like salesloft
Pros
- Continually Improving Product
- Trustworthy
- Appreciates Incumbent Status
- Security Protects
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Please tell us why you think this review should be flagged.
Michael J.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Mar 2024
Good collaboration and communication tool.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber stands out from the competition in three important ways: first, it integrates with other Cisco products like Webex. Second, it unifies IM, phone, and video conferencing. Third, it is designed for business situations and has superior security measures.
What is your favorite aspect of this product?
Cisco Jabber's capacity to consolidate several communication features—including IM, phone calls, and video conferencing—into a single interface is its greatest strength, in my opinion, as it allows for more effective teamwork.
What do you dislike most about this product?
My main gripe with Cisco Jabber is that it has an overly convoluted UI and doesn't have all the bells and whistles that other communication platforms have, such an easy way to share your screen.
What recommendations would you give to someone considering this product?
I think Cisco Jabber is great since it works well with other Cisco products and makes teamwork in businesses much easier. The fact that it can streamline many forms of communication also makes administration easier and boosts team output.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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