Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 83

Video Conferencing

87

Audio Conferencing VoIP

86

Instant Messaging

86

Audio Controls

85

File Transfer

85

Facilitator Functions

84

Virtual Whiteboard

83

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Availability and Quality of Training

77

Ease of Customization

76

Cisco Jabber Reviews

Riya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Recommended Tool for Internal Communication

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Used this over Skype when conducting confidential internal communication . Keeps chats private.

What is your favorite aspect of this product?

Easy of use and integration with Outlook.

What do you dislike most about this product?

Haven't observed any problems yet .

What recommendations would you give to someone considering this product?

Easy and simple solution for daily office conversations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lousie M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Robust and efficient solution

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

We currently use this program extensively throughout the company to conduct meetings with clients and staff that work remotely all around the world. That is one technology that has allowed us to see clients more quickly and spend less on the supplies needed for meetings. It is a trustworthy and safe site for communication.

What is your favorite aspect of this product?

Cisco features a top-notch audio function, is incredibly secure, and is simple to use across all platforms. Regarding the business issues that Cisco resolves, they merely make our video communication process as seamless as they can. Thanks to Cisco, I can easily and unapologetically interact in person with coworkers who work remotely.

What do you dislike most about this product?

While having a wide range of functions, Cisco Meetings' main flaw is its restriction on participant display. It only permits 25 participants to be displayed during meetings, which is a significant disadvantage on fun Fridays when the entire staff is on display for an interactive session.

What recommendations would you give to someone considering this product?

All work teams and individuals that need to hold online meetings in a completely private and collaborative manner can use Cisco Meetings to launch videoconferences, chats, and web conferences. With a top-notch wireless connection, great features, security, and ease of use. It is wonderful that this technology is adaptable to our method of working from any location and on any device.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aasif Shafi A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Awesome Tool for communication

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco jabber enables us to communicate with our colleagues directly from our laptop, phone or desktop with out any hindrance.

What is your favorite aspect of this product?

The quick call connectivity and easy user interafce.

What do you dislike most about this product?

The stability must be improved as most of the times application got hanged and then at that we need to restart the application.

What recommendations would you give to someone considering this product?

One of the better Communication tool that every organization should consider because of the various number of features that it offers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy