Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 83

Video Conferencing

87

Audio Conferencing VoIP

86

Instant Messaging

86

Audio Controls

85

File Transfer

85

Facilitator Functions

84

Virtual Whiteboard

83

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Availability and Quality of Training

77

Ease of Customization

76

Cisco Jabber Reviews

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

User Friendly Messaging & Video Tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

What makes Cisco Jabber different from similar software is that its very user-friendly and has a simple user interface. It so simple to do what you need to do. It has a Secure file sharing and stored chat history with end-to- end encryption. You can Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the ago you can also Arrange conference calls and meeting directly from calendar invites with Cisco Jabber integration with Google Calendar.

What is your favorite aspect of this product?

I like that Cisco Jabber is very easy to use. I like that it can be synced with CRM or Google if you want to make a call. I like that you are able to meet and share your screen on a call. It also offers Microsoft integration, which allows you to call contacts from your Microsoft contacts.

What do you dislike most about this product?

There is nothing about Cisco Jabber that I dislike

What recommendations would you give to someone considering this product?

I will recommend this software to any business as its a great communication tool, it helps keep employees in contact with each other through messaging and helps schedule meetings, and facilitates remote collaboration with screen sharing.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

shubham s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Increases efficiency and production.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

I'm delighted we chose Cisco Jabber even though I did not. Zoom is the only other communication platform we utilise that is comparable to Cisco Jabber, and as many people are aware, the two have significant distinctions. Except for when we're speaking with people outside of our organization, Cisco Jabber allows us to do away with the majority of the requirement for Zoom.

What is your favorite aspect of this product?

I can make and take phone calls while in my workplace utilising my computer, my desk phone, and my office number. I can make and take phone calls using my office number while working remotely from my computer. The people I'm working with are aware of where I do my work.

What do you dislike most about this product?

More features needs to be introduced in video conferencing.

What recommendations would you give to someone considering this product?

Working from home has never been easier thanks to Cisco Jabber. Using the chat feature to communicate with the staff was more effective. We were able to utilise our laptops to make calls while corresponding with people outside of our company, saving us from having to use our mobile phones. Without Cisco Jabber, I'm not sure how working from home would have gone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shanique G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great VOIP Software

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco jabber has a user friendly interface and is very easy to set up. There are various features with the updated modes that facilitate the users and provide vast configurations for various platforms. Jabber is a great too that provides provided group chat, screen sharing , desktop sharing , screen capture , video conferencing and standard chat functionality.

What is your favorite aspect of this product?

I like that Cisco Jabber is available on all platform and that it integrates well with Avaya. I like that it can be integrated into Microsoft which makes it easy to call contacts from your Microsoft contacts. I must say that I like the status setting in Cisco Jabber, You can easily change the status to away, available or busy or there is an option to customize the status also, which makes it a very personalized experience. Overall, the application is best for connecting with people and working together in a professional way.

What do you dislike most about this product?

The only issue I have with Cisco Jabber is that the features are different on each platform

What recommendations would you give to someone considering this product?

I am currently employed at a telecommunication centre and Cisco Jabber is used as a single source for all chats and communications we have with our colleagues. Cisco Jabber is simple to use and a good communication tool which allows the members of the team with effortless collaboration. Call forwarding is one of the resilient options for effective communication with your team, all your chats and calls are encrypted, making enterprises choose jabber as the communication platform without any hassles.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Includes Product Enhancements