Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 83

Video Conferencing

87

Audio Conferencing VoIP

86

Instant Messaging

86

Audio Controls

85

File Transfer

85

Facilitator Functions

84

Virtual Whiteboard

83

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Availability and Quality of Training

77

Ease of Customization

76

Cisco Jabber Reviews

Sudhir S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A good communication tool for organisations

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

I believe one of the feature which differentiates CISCO Jabber with other competitors is the reputation of the vendor. The vendor has a very mig market size in the industry and the quality of calls both video and audio are still one of the best in the industry.

What is your favorite aspect of this product?

My personal favorite aspect is it's integration with webex and outlook. I can monitor my outlook meetings from the 'Meetings' option of the Jabber tool.

What do you dislike most about this product?

The 'connect to Device' option often slows down and failes to connect. It continues to show - "Looking for a device to pair with" and stays at that for quite some time before either fails or connects.

What recommendations would you give to someone considering this product?

This is pretty handy tool for meeting your communication requirements. Product is highly reliable and easy to use with some good integration.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Great for internal conversations in your org

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Efficient Service
  • Client Friendly Policies
  • Fair

Mario K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Cisco Jabber, Real-time communication

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a communication platform aimed at companies that need to maintain constant communication between their employees and customers, with a web-based system offers the possibility of making various connections such as calls, VoIP, and video calls, as well as transmission of files all in real time, both with people within the company and with people from other organizations with which we relate commercially.

What is your favorite aspect of this product?

It is easy to add new employees to the service making us more connected and satisfactory, sending messages is very simple and takes little time, it is possible to share screen and see what the other wants to show us in our meetings, very intuitive interface and provides a security that gives us peace of mind when it comes to protecting our business data. It allows integrations to make calls to other similar communication tools.

What do you dislike most about this product?

There have been compatibility problems with previous versions of Windows forcing us to make many updates that took us time and made us lose configurations and data, despite allowing it sometimes connections with other platforms often take too long which is detrimental to maintain communication with partners or customers. Sometimes the application takes a little longer than it should take to load at startup.

What recommendations would you give to someone considering this product?

It is excellent as a means of communication for both inside and outside the company, keeps our employees connected with partners and customers giving us greater efficiency when making transactions and schedules, can still be correcting errors and become a better alternative, if you are starting in this world of Cisco, it can be a great alternative for your company. It makes great use of the equipment's ram memory and its features.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features