

What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Instant Messaging
Audio Controls
File Transfer
Facilitator Functions
Virtual Whiteboard
Audio Conferencing Call in Bridge
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Sudhir S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
A good communication tool for organisations
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
I believe one of the feature which differentiates CISCO Jabber with other competitors is the reputation of the vendor. The vendor has a very mig market size in the industry and the quality of calls both video and audio are still one of the best in the industry.
What is your favorite aspect of this product?
My personal favorite aspect is it's integration with webex and outlook. I can monitor my outlook meetings from the 'Meetings' option of the Jabber tool.
What do you dislike most about this product?
The 'connect to Device' option often slows down and failes to connect. It continues to show - "Looking for a device to pair with" and stays at that for quite some time before either fails or connects.
What recommendations would you give to someone considering this product?
This is pretty handy tool for meeting your communication requirements. Product is highly reliable and easy to use with some good integration.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Great for internal conversations in your org
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Client Friendly Policies
- Fair
Please tell us why you think this review should be flagged.

Mario K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Cisco Jabber, Real-time communication
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a communication platform aimed at companies that need to maintain constant communication between their employees and customers, with a web-based system offers the possibility of making various connections such as calls, VoIP, and video calls, as well as transmission of files all in real time, both with people within the company and with people from other organizations with which we relate commercially.
What is your favorite aspect of this product?
It is easy to add new employees to the service making us more connected and satisfactory, sending messages is very simple and takes little time, it is possible to share screen and see what the other wants to show us in our meetings, very intuitive interface and provides a security that gives us peace of mind when it comes to protecting our business data. It allows integrations to make calls to other similar communication tools.
What do you dislike most about this product?
There have been compatibility problems with previous versions of Windows forcing us to make many updates that took us time and made us lose configurations and data, despite allowing it sometimes connections with other platforms often take too long which is detrimental to maintain communication with partners or customers. Sometimes the application takes a little longer than it should take to load at startup.
What recommendations would you give to someone considering this product?
It is excellent as a means of communication for both inside and outside the company, keeps our employees connected with partners and customers giving us greater efficiency when making transactions and schedules, can still be correcting errors and become a better alternative, if you are starting in this world of Cisco, it can be a great alternative for your company. It makes great use of the equipment's ram memory and its features.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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