Splunk IT Service Intelligence Logo
Splunk IT Service Intelligence Logo
Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 77

Event & Alert Management Automation

84

Security Operations Automation

81

Analyze Activity Data

81

Analyze Discovery Data

81

Operational Task Automation

80

Data Visualization

78

Incident Management Automation

78

Machine Learning

78

Performance & Capacity Management Automation

76

Problem Management Automation

73

Explainable and Trainable Algorithms

72

Vendor Capability Ratings

Average 76

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Ease of Customization

77

Business Value Created

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Vendor Support

75

Ease of IT Administration

75

Availability and Quality of Training

75

Ease of Implementation

73

Splunk IT Service Intelligence Reviews

Alaa B.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Robust logging and SIEM platform

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Splunk more easy to use and provide vendir support, also more widely used in many company,, we used it as SIEM also as centralized

What is your favorite aspect of this product?

Out of the box features, also Scalability and performance and alerting, We used alerting to discover application issues and anomalies

What do you dislike most about this product?

All good but need to reconsider pricing

What recommendations would you give to someone considering this product?

Splunk is great product it become standard to learn and experience and add a great value to your business operations

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rupendra S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Very good software and it helps to scale business

Likeliness to Recommend

7 /10

What differentiates Splunk IT Service Intelligence from other similar products?

It is very easy to use and it helps scaling the business and very optimized , It helps in optimizing tools and also provides AI support which is very nice.

What is your favorite aspect of this product?

Favourite aspect is security features it provides which is second to none. It's customization and flexibility is nice.

What do you dislike most about this product?

As of now no more dislikes but it has cost which could be reduced and integration also gives issue sometimes.

What recommendations would you give to someone considering this product?

It is must use application if you want it , you should understand your requirements and also it's integration capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Sindhura K.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use and fantastic product

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Completely different from others as we have different kind of dashboards, query executions, report fetching etc

What is your favorite aspect of this product?

Query editing

What do you dislike most about this product?

Nothing is to be dislike all are good

What recommendations would you give to someone considering this product?

It's an important tool which everyone must use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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