Splunk IT Service Intelligence Logo
Splunk IT Service Intelligence Logo
Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 77

Event & Alert Management Automation

84

Security Operations Automation

81

Analyze Activity Data

81

Analyze Discovery Data

81

Operational Task Automation

80

Data Visualization

78

Incident Management Automation

78

Machine Learning

78

Performance & Capacity Management Automation

76

Problem Management Automation

73

Explainable and Trainable Algorithms

72

Vendor Capability Ratings

Average 76

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Ease of Customization

77

Business Value Created

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Vendor Support

75

Ease of IT Administration

75

Availability and Quality of Training

75

Ease of Implementation

73

Splunk IT Service Intelligence Reviews

Ashish j.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Let's give Wing's to the data, and fly high.

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Big data management, performance monitoring and analysis, anomaly detection, event correlation, IT service management all these on a single tool called splunk

What is your favorite aspect of this product?

Easy and effective way to onboard and analyse data

What do you dislike most about this product?

Nothing as such , but if you ask me then pricing 😉 , training are costly

What recommendations would you give to someone considering this product?

Yes,go for it , if you really care about your data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

A Must-Have for IT Operations

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shirley o.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great for modernizing IT with AI

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

It is by far the most effective software for preventing unplanned downtimes. It has helped us stop the downtimes to almost negligible levels.

What is your favorite aspect of this product?

Greatly accelerates the meantime for responding to threats (MTTRs). Gives you complete full-stack visibility. It has a high adapting machine learning algorithm.

What do you dislike most about this product?

They lack a comprehensive training program for new users.

What recommendations would you give to someone considering this product?

Splunk AIops is the most effective and malleable tool to use if you want to record top measurable business results.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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