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Cisco Umbrella Logo Award Winner Product Badge
Cisco Systems

Cisco Umbrella

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Cisco Umbrella
8.7 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Enables Productivity

Feature Ratings

Average 83

Secure Web Gateway (SWG)

88

Enablement for Security Teams

86

Zero Trust

85

Network Sandboxes

85

Viable Alternative VS Traditional MPLS

84

Cloud Access Security Broker (CASB)

83

Web Application and API Protection (WAAP)

83

Firewall as a Service (FWaaS)

82

Remote Browser Isolation (RBI)

80

Data Analytics / BI / AI

80

SD-WAN

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Breadth of Features

83

Ease of Customization

82

Quality of Features

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Availability and Quality of Training

78

Vendor Support

76

Cisco Umbrella Reviews

Freda H.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Cisco Umbrella secure access lessens complexity

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

The security service team was a true asset it gave us an advantage point where the company spent less on specialized staffing, when operating in a secure digital environment was sought after they provided good advice to remedy problems before they began. Unified and enhance security functions were state of the art.

What is your favorite aspect of this product?

Lessening the complexity for the company major components exist when Intergrations, implementation of SASE into networks, infrastructure while attempting to meet requirements ask for by the organization that clearly has an outdated system which untimely needs additional testing, staffing resources with applicable skills, deployment and optimization to enhance features and teak capabilities.

What do you dislike most about this product?

The additional cost associated with the product and services which led to a reduction in formal training of team members and the cisco team client services are not always readily available when needed., plan in advance.

What recommendations would you give to someone considering this product?

The SD Wan and cloud firewalls with the unified, enhanced security features was worth the investment, conduct a comprehensive evaluation with use cases, ask about features not listed that are on your wish list expect cost savings by consolidating multiple system and tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandon R H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Secure Coding, Secure Network with Umbrella

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

It is the ability to block malicious domains and IPs at the DNS layer, effectively preventing communication with known cyberthreats. This protects your development environment from malware, phishing, and other threats. It keeps your code safe and your network secure. Umbrella is flexible and protects your entire software development ecosystem. Its dashboard shows you what's going on in your network. You can see and react to potential threats.

What is your favorite aspect of this product?

Its intuitive interface and comprehensive protection have become indispensable allies in our pursuit of crafting innovative software solutions while maintaining a robust security posture.

What do you dislike most about this product?

One area that could be improved is its integration with more specialized development tools and frameworks. As the software industry changes quickly, making Umbrella compatible with new technologies would help it become the go-to security solution for software engineers.

What recommendations would you give to someone considering this product?

I've seen how network breaches can hurt software projects. Umbrella has helped us create secure and reliable code. Its easy-to-use interface and strong security make it a great tool for creating new software while keeping it safe.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Noemi D.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Secure Cloud Enablement

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella provides secure internet access. Its DNS security can filter websites, limit cloud apps, and block threats. It works everywhere. Umbrella's cloud-delivered model ensures consistent policy enforcement anywhere users go. The management console lets you customize acceptable web categories and monitor internet activity. You also get security intelligence from Cisco Talos.

What is your favorite aspect of this product?

When I tell customers how to use Cisco Umbrella, I show them how it can make their internet security the same everywhere. Umbrella doesn't require on-premises hardware. It simply routes devices' DNS requests through its cloud.

What do you dislike most about this product?

Umbrella relies on the internet, so if links go down, it won't work. The policy engine can't adapt to changing user and app behaviors over time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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