Cisco Systems

Cisco Umbrella

Composite Score

8.7 /10

CX Score

9.1 /10

67 Reviews Write a Review

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What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details

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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Security Protects
Enables Productivity

Feature Ratings

Average 83

Secure Web Gateway (SWG)

Enablement for Security Teams

Zero Trust

Network Sandboxes

Viable Alternative VS Traditional MPLS

Cloud Access Security Broker (CASB)

Web Application and API Protection (WAAP)

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

SD-WAN

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Security Service Edge

Score 8.8

View Cisco Umbrella in this category (opens in a new tab)

Cisco Umbrella Reviews

Narendra T.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Superb tool

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Easy and fast

What is your favorite aspect of this product?

Simple to use

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Must use product

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Debojyoti m.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Offers robust,proactive security with flexibility.

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella's combination of global threat intelligence, DNS-layer security, cloud-native architecture, integration capabilities, and scalability sets it apart from other similar products in the cybersecurity market.

What is your favorite aspect of this product?

One of the standout aspects of Cisco Umbrella is its proactive approach to cybersecurity. By leveraging Cisco's extensive threat intelligence network and analysing data from millions of sources worldwide in real-time, Cisco Umbrella can identify and block threats before they reach your network. This DNS-layer security mechanism allows organizations to stay ahead of emerging threats, providing a crucial line of defense against malware, ransomware, phishing, and other malicious activities.

What do you dislike most about this product?

while Cisco Umbrella offers powerful protection against cyber threats, users may encounter challenges related to setup complexity, cost, management overhead,reporting capabilities.

What recommendations would you give to someone considering this product?

Cisco Umbrella offers robust, proactive security measures to safeguard organizations against a wide range of cyber threats, while also providing flexibility, scalability, and ease of management based on your specific requirements.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Lawrence B.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Amazing Product.

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella seamlessly integrates with other Cisco security products, such as Cisco Secure Firewall and Cisco Secure Endpoint, to provide a unified defense strategy across the entire network.

What is your favorite aspect of this product?

Cisco Umbrella provides multi-layered security to protect against a wide range of cyber threats, including malware, ransomware, and phishing attacks.

What do you dislike most about this product?

it may not be as effective against threats that do not rely on DNS resolution as it primarily relies on DNS for blocking malicious domains

What recommendations would you give to someone considering this product?

Consider your organization's existing security infrastructure and evaluate how well Cisco Umbrella integrates with your current environment.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Cisco Umbrella

What is Cisco Umbrella?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Cisco Umbrella Ratings

87 Likeliness to Recommend

2 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Cisco Umbrella?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cisco Umbrella Reviews

Narendra T.

Superb tool

Likeliness to Recommend

Pros

Debojyoti m.

Offers robust,proactive security with flexibility.

Likeliness to Recommend

Pros

Lawrence B.

Amazing Product.

Likeliness to Recommend

Pros

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Feature Ratings

Secure Web Gateway (SWG)

Enablement for Security Teams

Zero Trust

Network Sandboxes

Viable Alternative VS Traditional MPLS

Cloud Access Security Broker (CASB)

Web Application and API Protection (WAAP)

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

SD-WAN

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Business Value Created

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Ease of Customization

Quality of Features

Ease of Data Integration

Ease of IT Administration

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