Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Claude
7.8 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

4
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

8% Negative
4% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Code Completion

87

Natural Language Generation

85

Summarization & Explanation

84

Commenting

83

Unit Tests

82

Bug Detection

79

Refactoring

79

Multi-Language Support

78

IDE Integration

75

Vendor Capability Ratings

Average 74

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

76

Business Value Created

76

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Ease of IT Administration

72

Ease of Customization

72

Vendor Support

71

Breadth of Features

71

Availability and Quality of Training

68

Claude Reviews

Olanlokun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2025

Great for reading codes

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It is able to read programming codes well and also it shows a preview of the codes it generated.

What is your favorite aspect of this product?

Preview for coding

What do you dislike most about this product?

I don’t think there is anything I dislike about it.

What recommendations would you give to someone considering this product?

If you are planning on learning how to write code. Basically code proofreader. This is the best tool for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Deep R.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Exceptional model, but terrible support & pricing

Likeliness to Recommend

3 /10

What differentiates Claude from other similar products?

The model, it is actually really good.

What is your favorite aspect of this product?

Again, model, the code completion, debugging and code generation capabilities are amazing

What do you dislike most about this product?

Price and the support. My account was banned for no reason (I had hardly used the account for once or twice), and they never answered me why and never helped me activate the account

What recommendations would you give to someone considering this product?

I would recommend get the access to Claude through other providers, as they might be cheaper

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Helps Innovate

Cons

  • Less Effective Service
  • Less Caring
  • Vendor Friendly Policies

Andrew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy, efficient, yet has strong competition

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude offers similar features to other products in this category, showing promise yet falling short on answer quality. It could differentiate based on pricing, but it's a tough market to impres.

What is your favorite aspect of this product?

Claude offers natural language that is slightly better than competitors and feels more personable. It has excellent brainstorming functionality that allows you to get creative and work together.

What do you dislike most about this product?

It isn't as fully features and as cutting edge as the competition. Where the competition feels effortless to use, Claude has a more involved process to get what you want out of it.

What recommendations would you give to someone considering this product?

Consider all your options and if you are looking for a brainstorming partner or quick back and forth for minor queries. Claude is great at thinking and providing interesting analysis and thought.

Pros

  • Unique Features
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity

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