Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Shannon G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

A powerful AI code generation platform

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is a conversational AI marked with a strong effort on security, configuration, and interpretability. It is more aware than most other AI coding tools I have used from the tech market. It is an expert in explaining code logic and justifying its choices. This makes it a thoughtful assistant rather than just a code tool.

What is your favorite aspect of this product?

Claude is not only a code generation device but also simplifies it correctly. It enables us to learn programming, review, or better code comprehension. It's a constitutional AI design, which is built with guardrails that prevent it from generating unsafe or harmful code. I like its security-first code. It efficiently retains and processes large amounts of context across multiple files, documents, and long conversations.

What do you dislike most about this product?

For me, this is going amazingly, even though it supports me in having intuitive Python scripts. I love its guidance so much as it helps me to get the best practices in the coding environment.

What recommendations would you give to someone considering this product?

Highly recommended platform for those seeking improved existing codes and exploring trade-offs between implementations. Its strength in explaining code in plain language makes it a powerful tool for all users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jerry E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

he Ultimate AI Coding Companion Brilliant at Pro

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Compared to other AI assistants i will say claude is specifically good at solving coding problems

What is your favorite aspect of this product?

Its ability to refactor code while preserving functionality and readability

What do you dislike most about this product?

It has limited ide integrations

What recommendations would you give to someone considering this product?

Use Claude 3 Sonnet for cost-efficient coding.. You can pair it with vscode extensions like Codeium for better integration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bakkesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Great coding assistant with reasoning capabilities

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude stands out for its strong reasoning skills, high quality code generation, and more natural, nuanced conversations compared to other AI assistants.

What is your favorite aspect of this product?

My favorite aspect is its ability to tackle complex problems efficiently and generate clean, well-explained code that’s actually usable in real projects.

What do you dislike most about this product?

What I dislike most is the lack of native IDE integration and voice input, which makes workflow clunky and forces constant copy-pasting between tools.

What recommendations would you give to someone considering this product?

I will recommend it for coding, problem solving, and deep analysis, but suggest evaluating the workflow before fully integrating it into your stack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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