Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Harsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

There's more than ChatGPT! Try Claude

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

While the tools such as ChatGPT made a name for itself, Claude is too a hero when we compare, it's a silent AI GPT tool which does all the work if you are looking for a new AI tool to experience.

What is your favorite aspect of this product?

The code generation as well as explanation is way too fast and rapid, giving you enough time to go through the content while the other content is loading

What do you dislike most about this product?

The UI color combination and the sidebar can be improved for a more customer friendly user experience

What recommendations would you give to someone considering this product?

Give this a try, anthropic has created a promising product

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Gurdeep S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Most "Human like" AI tool so far

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude processes inputs very quickly and responds very fast and it really feels like you are interacting with a real human.

What is your favorite aspect of this product?

Best part about claude is that it is aligned with human values and focuses a lot on security.

What do you dislike most about this product?

Claude lacks features like image and video understanding and could be restrictive for some scenarios because of its safety features

What recommendations would you give to someone considering this product?

Claude focuses on safety, Ethical use of AI, if your most of the requirement is around text or its really better than other alternatives. Great tool for customer support applications and content generation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ritesh K.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Good for development purpose, try with ChatGPT

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Good for development, code generation

What is your favorite aspect of this product?

Speed of response, interface

What do you dislike most about this product?

lack of models, features

What recommendations would you give to someone considering this product?

should try with other LLMs, worth to use for development & content creation

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Most Popular Claude Comparisons