Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Om T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

it's a great tool for writing and summarizing text

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

claude is excellent at understanding and generating long pieces of text. i can give it a whole book to read, and it can summarize it for me or answer questions about it. it has a very large context window, which is its main advantage.

What is your favorite aspect of this product?

i love using it to summarize long articles and research papers. it saves me hours of reading. i can just give it the pdf, and it will give me a short and concise summary of the main points.

What do you dislike most about this product?

the summarization can sometimes miss important nuances or details. you should always read the original document if it is very important.

What recommendations would you give to someone considering this product?

i recommend claude to anyone who has to deal with a lot of text in their work, like students, researchers, and writers.

Pros

  • Reliable
  • Saves Time
  • Enables Productivity
  • Trustworthy

Dipak M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

the focus on safety is very clear.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

it is very clear that the creators of this ai have spent a lot of time thinking about safety and ethics. it is much harder to get it to say harmful or inappropriate things.

What is your favorite aspect of this product?

i like that it has a "constitutional ai" approach. it has a set of principles that guide its behavior. this makes me trust it more than some of the other models.

What do you dislike most about this product?

it can sometimes be a bit too cautious and refuse to answer harmless questions.

What recommendations would you give to someone considering this product?

if you are looking for a safer and more responsible ai, this is the one to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rahul S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

It's a great tool for legal professionals.

Likeliness to Recommend

5 /10

What differentiates Claude from other similar products?

I am a lawyer, and i have to review very long contracts and legal documents. Claude's ability to process these documents is a huge help.

What is your favorite aspect of this product?

I love that i can upload a long contract and ask it to "find all the clauses related to liability". It can analyze the document and extract the relevant information for me in seconds.

What do you dislike most about this product?

It is not a replacement for a real lawyer. You must review its output carefully.

What recommendations would you give to someone considering this product?

For any legal professional who has to deal with long documents, this is a game changer.

Pros

  • Performance Enhancing
  • Unique Features
  • Saves Time
  • Security Protects

Cons

  • Less Transparent

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