Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Vikash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Best AI for real life coding work

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The response from the model of claude is totally above the expectations.

What is your favorite aspect of this product?

The way it clearly gives output what is required as a user who is coding

What do you dislike most about this product?

The ease of accessing the claude and limit of chat

What recommendations would you give to someone considering this product?

This is the best AI coding model which is available in the market as of now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Newton M.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

A clarity based AI

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

The clarity of and safety of the platform

What is your favorite aspect of this product?

My favorite aspect of Claude is its careful balance between being helpful and safe. It feels like having a thoughtful conversation partner who prioritizes clear, accurate, and responsible responses. This makes it especially reassuring for sensitive topics or complex questions where trust matters most.

What do you dislike most about this product?

What I dislike most is that Claude can sometimes be a bit too cautious or reserved, which occasionally limits how creative or spontaneous its responses can be. While I appreciate the focus on safety, there are moments when it feels like it holds back too much, especially in more open-ended or imaginative tasks.

What recommendations would you give to someone considering this product?

If you’re considering Claude, I’d recommend it especially if you value safety, clarity, and thoughtful responses. It’s a great choice for educators, researchers, or anyone who wants an AI that prioritizes ethical guidelines. Just keep in mind it can be a bit cautious, so if you need more creative freedom, you might want to try it alongside other AI tools. Overall, it’s a solid, reliable companion for meaningful conversations.

Pros

  • Altruistic
  • Continually Improving Product
  • Trustworthy
  • Caring

Deborah O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Tool with Ease of Usage

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It’s especially good at maintaining flow and understanding subtle context shifts, which makes it stand out for collaborative or brainstorming work.

What is your favorite aspect of this product?

When it comes to coding, it's great at breaking down complex logic or offering clean, readable solutions without overcomplicating things.

What do you dislike most about this product?

Sometimes it avoids answering directly or takes a few tries to get to the point, which can slow things down when I’m trying to work efficiently.

What recommendations would you give to someone considering this product?

it’s great for that collaborative, back-and-forth feel. Just be sure to validate any technical output, especially code or statistical claims, as it can sometimes sound confident even when it's off.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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