Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

80 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
4% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

85

Natural Language Generation

82

Unit Tests

81

Commenting

81

Refactoring

81

Bug Detection

80

Multi-Language Support

80

IDE Integration

77

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Quality of Features

80

Usability and Intuitiveness

80

Business Value Created

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Ease of Customization

77

Vendor Support

76

Breadth of Features

75

Availability and Quality of Training

75

Claude Reviews

Chun Teck G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Efficiency and innovation

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Take a different approach by using search queries and external sources.

What is your favorite aspect of this product?

It makes coding less cumbersome and offers hyper-personalization with data source synchronization: the ability to train on data sources and LLM models provides hyper-personalized support, creating personalized recommendations based on our preferences.

What do you dislike most about this product?

It comes with certain limitations related to data retrieval and extraction methods.

What recommendations would you give to someone considering this product?

Claude recognizes multiple code sources for accurate data extraction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Altruistic

Winni H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A new and perfect AI for programmers.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It's smarter, focusing on development tasks by improving programming and optimization capabilities in the front-end (ideal for beautiful web page designs).

What is your favorite aspect of this product?

I liked how easy it is to navigate; I had no trouble navigating through it. The interface seems intuitive, modern, and simplistic.

What do you dislike most about this product?

I didn't encounter any difficulties with Claude.

What recommendations would you give to someone considering this product?

Claude improves your programming skills.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nurul S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Super long texts

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It supports super long texts and is available on multiple platforms and IDEs....

What is your favorite aspect of this product?

Claude is much better for very long texts and creative writing.

What do you dislike most about this product?

Clean and safe.

What recommendations would you give to someone considering this product?

When you're writing a script for a presentation, Claude is far superior at creative writing and editing, allowing you to create quick scripts. If you need to parse files and documents, you can upload up to 100 simultaneous cisco files. Claude maintains conversation context for longer and has twice as many tokens as ChatGPT per conversation. The AI ​​you use can limit the final outcome of your ideas. Don't limit yourself to just one. Learn how to use Claude, Blackbox AI, and Replit AI.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

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