Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

80 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
4% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

85

Natural Language Generation

82

Unit Tests

81

Commenting

81

Refactoring

81

Bug Detection

80

Multi-Language Support

80

IDE Integration

77

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Quality of Features

80

Usability and Intuitiveness

80

Business Value Created

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Ease of Customization

77

Vendor Support

76

Breadth of Features

75

Availability and Quality of Training

75

Claude Reviews

Serene C.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

It's a good product, and it's invaluable!

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude is very helpful and can process a lot of data at a go, which most AI can not.

What is your favorite aspect of this product?

I love that I could chat with it and send files for its assistance, and it's so very vast in analysis which is quite good.

What do you dislike most about this product?

Sometimes, there are repetitive responses, which is point-blank frustrating, but I get it, they are models which can be improved overtime.

What recommendations would you give to someone considering this product?

To sharpen your creative ability, and get better at brainstorming great creatives, this is one product you will love. Take your time with it, and learn to use the right prompts for great results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Awesome tool to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaurav P.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude is designed for programming

What is your favorite aspect of this product?

context window

What do you dislike most about this product?

breadth of features, and lack of improvements

What recommendations would you give to someone considering this product?

best AI tool for programming, must try to improve productivity.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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