Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Nwoye M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Powerful and Efficient

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Human-like Conversational Style: Claude is designed to be more aligned with human conversational norms, making interactions feel smoother and more intuitive. Safety and Alignment Focus: Claude places a strong emphasis on safe and aligned responses, aiming to reduce harmful outputs and misunderstandings. Customizability and Memory: While memory capabilities are still evolving, Claude is structured to remember user preferences and context better over extended interactions.

What is your favorite aspect of this product?

My favorite aspect of this product is its ability to seamlessly assist with complex problem-solving and code development, especially in multi-step tasks like building ASP.NET Core MVC applications, structuring database queries, or designing UI components. The combination of natural conversation flow and technical depth makes it an incredibly efficient development companion.

What do you dislike most about this product?

One limitation I notice is the occasional inconsistency in handling long, complex conversations, especially when detailed context or multi-step problem-solving is involved. Sometimes, maintaining coherence across multiple related tasks can be challenging. Additionally, the lack of full IDE-like features (like real-time debugging or deeper code analysis) within the chat can slow down more advanced development workflows.

What recommendations would you give to someone considering this product?

Define Clear Objectives: Start with clear questions or well-defined goals. The more specific you are, the more accurate and helpful the responses will be. Leverage Iterative Development: For coding tasks, break your problems into smaller pieces and iterate with feedback. This helps maintain clarity and ensures you're always aligned. Utilize Context Effectively: When working on multi-step problems (like building an ASP.NET Core MVC application), provide a bit of context at the start of each session to minimize confusion.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Peter A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Claude: A Smart and Versatile Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude stands out with its natural conversational flow, focus on safety and ethics, user-friendly interface, adaptability across various use cases, and strong contextual understanding in extended conversations.

What is your favorite aspect of this product?

My favorite aspect of Claude is its ability to maintain a natural, coherent conversation over long exchanges, making interactions feel more intuitive and engaging.

What do you dislike most about this product?

What could be improved in Claude is its handling of highly specialized topics - while it performs well in general, it occasionally lacks depth in more niche or complex areas.

What recommendations would you give to someone considering this product?

If you're considering Claude, I recommend leveraging its natural conversational abilities for tasks that require ongoing dialogue or complex queries. It’s great for general knowledge, brainstorming, and support in diverse areas. However, for highly specialized or technical topics, it may need some supplementary resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2025

Easy to use, quality response and inexpensive

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

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